Skip to Main Content

All ideas

Showing 6554 of 6554

In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application.

Good afternoon, I really love your application, it will save me in difficult moments and makes me happy every day. And I would like to learn and help you improve it. I have encountered such a problem. In the task window, you cannot move the side b...
Алихан САПАРОВ almost 2 years ago in RingCentral Web/Desktop App 1 Under review

The text is cut off when editing the task

On RC Classic: When you open a task to edit it, you can press and hold the corner button that allows you to expand the field. This feature is missing in the new app. Why it's useful: When you have a lot more information to add to a task than just ...
Алихан САПАРОВ almost 2 years ago in RingCentral Web/Desktop App 2 Under review

Allow RC App and EngageVoice/Integrations to communicate w/ each other.

Description: Our sales team is frequently on the road as part of the nature of their job. With that, they also desire to have a personal relationship with the customers that they interact with. In order to accomplish this, they provide their direc...
Doug Stevens over 1 year ago in RingCentral Engage Voice 0 Under review

Allow handling of multiple Call Queue calls

Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up mu...
James Dunn about 2 years ago in RingCentral Phone 15 Under review

On live reports it will be helpful to see how long someone has been on do not disturb and have the system count the minutes or adding a timer, so management can track this information.

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 7 months ago in RingCentral Admin Portal 1 Under review

Fax transmission notification to include copy of fax.

Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
LOTT & FISCHER over 1 year ago in RingCentral Web/Desktop App 3 Under review

Allow multiple users to respond to the main number texts

when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
Aaron Workman about 1 year ago in RingCentral Integrations 5 Planned

Call Queue - Ability to turn off missed call tagging

We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we h...
Guest almost 2 years ago in RingCentral Admin Portal 5 Planned

Company Wide Call/SMS/Fax blocking

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers...
Guest almost 3 years ago in RingCentral Admin Portal 8 Already exists