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Forward a voicemail to a call queue voicemail

We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Data Retention Policy Verbiage Update

When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, ...
Cindy Hubert over 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Page Count on CUSTOM Coverpages

Page Count for Custom Coverpages
Guest over 2 years ago in RingCentral Web/Desktop App 3 Future consideration

WFM Pro - Ability for skills in ACD module and WFM skills to sync.

It would be great for staffing and data integrity, if when an agents skills are updated in the ACD module, that would get reflected in what WEM Skills that they are associated with so that if they get added/removed from the skills that the system ...
John Bruns 8 months ago in RingCentral Contact Center 0 Future consideration

Receive email notification when person joins personal meeting room and host isn't/we aren't in there yet

This helps let us (team of 5 here in our small business office!) know and is a good reminder if we get busy - that someone is ready for our meeting! We used to get an email reminder when someone joins our personal meeting room if we weren't in the...
Guest over 1 year ago in RingCentral Video 3 Future consideration

Automatically print fax from RC Unified App.

I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.
Joshua Lambert over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Disconnect call queue call when no call queue member is available

In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent opt...
Guest almost 2 years ago in RingCentral Admin Portal 2 Future consideration

Enable file location selection when downloading in the Glip section of the RC App

When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral ...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Allow Teams in Glip to use groups as members.

I use a lot of different zaps with Glip. Manually adding users to each team is time consuming. I'd like to be able to assign users to groups and then assign those groups to each Team. That way I can add a new user to a group and have them automati...
Jordan Brewer over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Group Owned Inbound Fax Only Phone Numbers

Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails. The way I have managed to mostly ...
Frank Busal-1100 over 2 years ago in RingCentral Phone 1 Future consideration