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3-way call enhancements (show and remove participants)

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Allow user to pull analytics for the year

Most business need analytics for a year. It is disappointing that RingCentral does not allow us to do this. We are expected to keep the spreadsheets and prepare the analysis ourselves
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Show how long a rep is off of the phone in between calls on a monitoring screen

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

bring call queue management into the app

Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
Paul Viellieux over 1 year ago in RingCentral Web/Desktop App 3 Future consideration

IVR Path reporting on standard Analytics

It would be useful if the Ring Central Analytics were to include IVR Path reporting.
Sarah Marshall almost 2 years ago in RingCentral Analytics 0 Future consideration

IVR Reporting on options

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.
Zoe Ratchford about 2 years ago in RingCentral Analytics 2 Future consideration

Add Defender firewall rules to the MSI version of RC App

Add firewall rules to the MSI version of RC App Our Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We ...
Dean Eckstrom over 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Forward a voicemail to a call queue voicemail

We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Page Count on CUSTOM Coverpages

Page Count for Custom Coverpages
Guest over 2 years ago in RingCentral Web/Desktop App 3 Future consideration

Dark Theme Please

It would be useful if users could select a dark theme to view their call queues.
Guest 7 months ago in RingCentral Analytics 0 Future consideration