All ideas

Salesforce Adapter needs to support the integrated softphone option the way CMax client does.

Salesforce Adapter is showing inactive agents in search. It needs to hide these to match the CMax client.

Corporate Directory search in the Salesforce Adapter is case sensitive. It needs to be insensitive to match Cmax client.

User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).

instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi

For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.

On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voi...

This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.

I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are se...

Add the ability to pull an Outbound Overview Report from Engage Voice with a breakdown by hour. Currently, this report can be pulled with a start/end time equaling 1 hour, however there is not a report showing an overview broken down by the hour.