All ideas

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...

Hello everyone, we currently have the problem that we get wrong information in the average analysis because holidays, sick days, saturdays and sundays are calculated. It should be possible to select or deselect the individual days. It is possible ...

In gallery view the active user's window slightly expands and zooms in and out as people converse. This is visually distracting, especially during conversations with multiple people. I suggest having the option for users to turn this feature off. ...

Save the already sent and received instant messages with team members over the past several months?

I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to ...

We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, n...

I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.

"Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and exces...