Skip to Main Content

All ideas

Showing 216

Exporting Hourly Data

A very useful tool on RingCentral's dashboards is the hourly view (inbound per hour, missed per hour, etc.) However, we are unable to export hourly KPI information, the minimum is daily. We are using call-logs to find some of the information, but ...
Guest over 2 years ago in RingCentral Analytics 0 Implemented

Ability to download csv from License & Inventory Tab

Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.
Ty Stephens almost 3 years ago in RingCentral Admin Portal 1 Implemented

Ability to assign credentials to bulk user uploads

We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
Matt Wallace 6029209 over 1 year ago in RingCentral Admin Portal 0 Implemented

Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...
Nicole Campbell over 1 year ago in RingCentral Web/Desktop App 0 Implemented

Missed Calls

I would like to be able to see a drill down of any missed call data, an actual missed call i.e the end user did not get through to someone via the phone system. It doesnt need to count missed hunt group calls if a user answerss but solely how many...
Shanequa Poyser over 1 year ago in RingCentral Analytics 4 Implemented

Get pickup members of a call queue via API

If you attempt to de-queue a call off of a call queue, and the person doing so is not a pickup member of the queue, then the platform will return a 403 error (which is by design). However, this is an error state easily avoided if developers has a ...
Byrne Reese over 1 year ago in Developer Platform and APIs 1 Implemented

Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac. RingCentral App introduced additional keyboard sho...
Chirag Shukla almost 2 years ago in RingCentral Web/Desktop App 3 Implemented

Single Sign-On for Support Site

Signing onto the site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in a...
Kent Haines over 2 years ago in RingCentral Web/Desktop App 2 Implemented

Create a month to month performance report dashboard

Creating a data comparison of monthly KPIs all in one spreadsheet. Please see attached.
Guest almost 3 years ago in RingCentral Analytics 1 Implemented

Themes for the new Desktop App

We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, n...
Rod Neal almost 3 years ago in RingCentral Web/Desktop App 4 Implemented