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Salesforce Adapter needs integrated softphone option

Salesforce Adapter needs to support the integrated softphone option the way CMax client does.
Jacob Beach over 1 year ago in RingCentral Contact Center 0 Implemented

Salesforce Adapter shows inactive agents in search

Salesforce Adapter is showing inactive agents in search. It needs to hide these to match the CMax client.
Jacob Beach over 1 year ago in RingCentral Contact Center 0 Implemented

Salesforce Adapter needs seach to be case insensitive

Corporate Directory search in the Salesforce Adapter is case sensitive. It needs to be insensitive to match Cmax client.
Jacob Beach over 1 year ago in RingCentral Contact Center 0 Implemented

Allow RC App(Unified) as Call forwarding - aside from the RC Phone App

User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).
Guest over 1 year ago in RingCentral Web/Desktop App 6 Implemented

have a breakdown on a report if selected filter involves multiple days

instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi
Guest over 1 year ago in RingCentral Analytics 0 Implemented

Add additional tab to compute automatically the average wait time under performance reports

For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.
Raymond dela Cruz over 1 year ago in RingCentral Analytics 1 Implemented

Idea for Performance report

On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voi...
Guest almost 2 years ago in RingCentral Analytics 1 Implemented

Add Launch URL capability to RingCentral App

This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.
Guest almost 2 years ago in RingCentral Web/Desktop App 2 Implemented

bring back call block like in old app

I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are se...
Timothy Smith almost 2 years ago in RingCentral Web/Desktop App 4 Implemented

Hourly Outbound Overview Report

Add the ability to pull an Outbound Overview Report from Engage Voice with a breakdown by hour. Currently, this report can be pulled with a start/end time equaling 1 hour, however there is not a report showing an overview broken down by the hour.
Colby Jestes about 2 years ago in RingCentral Engage Voice 0 Implemented