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Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...
Nicole Campbell 10 months ago in RingCentral Web/Desktop App 0 Implemented

It should be possible to selected or deselect individually Days in the analysis

Hello everyone, we currently have the problem that we get wrong information in the average analysis because holidays, sick days, saturdays and sundays are calculated. It should be possible to select or deselect the individual days. It is possible ...
Guest about 2 years ago in RingCentral Analytics 1 Implemented

Option to turn off Active Speaker Expansion in Gallery View of RC Video Meeting

In gallery view the active user's window slightly expands and zooms in and out as people converse. This is visually distracting, especially during conversations with multiple people. I suggest having the option for users to turn this feature off. ...
Guest about 2 years ago in RingCentral Video 3 Implemented

Export Message History

Save the already sent and received instant messages with team members over the past several months?
Guest over 2 years ago in RingCentral Web/Desktop App 1 Implemented

Decrease steps to Open Web case after portal Update

I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to ...
Jace Jones over 2 years ago in RingCentral Admin Portal 2 Implemented

Themes for the new Desktop App

We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, n...
Rod Neal over 2 years ago in RingCentral Web/Desktop App 3 Implemented

Select individual days for scheduled reports

I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!
Cameron Hellmuth about 2 months ago in RingCentral Analytics 2 Implemented

Analytics for Call Queue Manager

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
Jenny Remolacio over 1 year ago in RingCentral Analytics 1 Implemented

More Personalized Experience + Keyboard Shortcuts in the RingCentral App

You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
Guest almost 2 years ago in RingCentral Web/Desktop App 4 Implemented

Call Pickup group

"Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and exces...
1194 Jeff Dominiak over 2 years ago in RingCentral Phone 2 Implemented