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Set out of office time frame with alternate call handing and voicemail settings

Every time I am out of the office, I change my call handling to not ring any devices and I set my voicemail to a custom message. When I return, I need to change them back which I sometimes forget to do. Other products, such as Microsoft Office, ha...
Denise DeLange 14 days ago in RingCentral Web/Desktop App 0 New

Super Admin can unauthorize any user from using the main company number at any time.

When you are using ring central for all means of communication for your clients it's a critical situation that which user is allowed to make outbound calls using the main company number, Yes every user have there own primary number but they can ch...
Bruce Atonal 15 days ago in RingCentral Admin Portal 0 New

Add CSV option in Analytics Subscriptions

Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
Bruce Howard 15 days ago in RingCentral Analytics 0 New

Save Custom Status for Quick Access

Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each t...
Charlotte Johnson 15 days ago in RingCentral Mobile App 3 New

Integration with Buildertrend

Builder Trend is a CRM / Project Management Software. It would be great to Track Communications with client via Phone and/ text to Client
Aaron Workman 15 days ago in RingCentral Integrations 0 New

Classes of Service

Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.
Nactel Admin 15 days ago in RingCentral Admin Portal 0 New

Ring Group's in the "Groups" section as an alternative to Call Queue's. Right now they only exist under the user?

Ring Central has Ring Group's under the user section which is very problematic. If a user accidentally changes their call flow via the Ring Central app or even loses power to the phone they can break the incoming call flow for a main number. Ring ...
Nactel Admin 15 days ago in RingCentral Phone 0 New

Auto dial operator/extension when picking up handset

It would be useful to have limited extension phone that would autodial an extension ie operator. This would be used in a lobby area where they would need to speak with an operator before entering.
Jericho Datu 15 days ago in RingCentral Phone 0 New

Allow for Modification of Voicemail email notifications.

It would be nice to customize the email sent when a voice comes in, we use this for email to case and structuring this would give us more flexibility.
Anne Sullivan 15 days ago in RingCentral Admin Portal 0 New

Print Analytics Report

Please add Print option from the Analytics Report
Vanessa P 16 days ago in RingCentral Analytics 0 New