All ideas

We recently cancelled ZipWhip texting because we wanted our locations to become more customer focused and talking to caregivers/families over the phone.

This is a very common feature with most IVRs and is a widely used option for companies of all sizes. Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there coul...

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.

An easy-to-use way to navigate through your company's different departments and connect with people. This is especially important when working remote and you need help from a different department and you aren't exactly sure who is around to help. ...

Please integrate with Contactually CRM. It's the CRM all Compass agents use. Right now the click to call from the CRM opens DialPad and the click to text opens iMessages. This would be SO MUCH BETTER.

Remove the press 1 to answer a call thing. Every time we try to disable it it screws up the phone system

i get faxes weekly that are spam and need them to stop. I don’t need to be able to receive faxes.

Capabilities to turn off the message and video since some only need the phone capabilities to use the service and not the added features

you put out a message and if interested that can be a live lead. how amazing would that be?

Like in the phone app move unread messages to the top of the list, so I can see them and they would not be hidden from me somewhere down in the contact list.