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Filter KPIs by Department

This is useful to Department leads os that they can filter out their own departments/groups.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

WEBINAR Panelist waiting room before going live

My customer would like to have this type of feature where panelist can talk to co-panelist before the start of session in webinar privately. Then have a Go live option once everything is set.
Wendy Fernandez ext over 1 year ago in RingCentral Meetings & Webinar 1 Already exists

RingCentral and InContact do not share data - IVR with Extension failure

We set-up our IVR with the ability to have callers auto route to an EXT in RING App. If the caller miss-types the EXT the connection fails and hangs up on the caller
Will Snyder over 1 year ago in RingCentral Contact Center 3 Already exists

Have an Engage Voice Community

You seem to promote this product, but all the users in the community are single users and NOT engage Voice Customers. It would be nice to allow Engage Voice Customers to be able to communicate with each other to discuss issues and solutions.
Paul Lieberman over 1 year ago in RingCentral Engage Voice 1 Already exists

Real Time Monitoring for All Calls

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
Susan Pieroni over 1 year ago in RingCentral Admin Portal 4 Already exists

Disable Video, Meetings, & Messaging

We would like the ability to disable this to prevent our team from using it. We use Microsoft Teams for this solution.
Nate Smith over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Sync Ring Central Desktop App with Database or ATS

Feature Request: Make the Ring Central desktop app able to sync with all integrated databases and ATS software. Situation: I use as my Applicant Tracking Software (ATS). I have hundreds of contacts in Crelate. When I want to use the Ri...
Raegan Hill over 1 year ago in RingCentral Integrations 1 Already exists

Quantify Number of Connected Calls (From Call Logs)

Call Logs are great that show what calls were connected, but we need to be able to report on it with quantifiable numbers.Example: 10 outgoing calls, 5 connected, 50% connect rate
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Performance Report

Weekly auto reports delivered on Monday are awesome! However, it is behind one week. Example: I got on Monday Feb. 7th the report for week of January 24th - January 30th and not the report for Monday 31st - Feb. 6th.
Guest over 1 year ago in RingCentral Analytics 1 Already exists

Teams in Contact Center

Have the ability to see Team that I created or a member of. Often enough, you start a Team, but then Close it to reduce the number of teams in view. If a team has been closed, I do not want to start another Team if I had already created one.
Denise Naeck over 1 year ago in RingCentral Contact Center 2 Already exists