Skip to Main Content

All ideas

Showing 286

Need ability to turn off texting capability for users.

We recently cancelled ZipWhip texting because we wanted our locations to become more customer focused and talking to caregivers/families over the phone.
James Shaw about 1 year ago in RingCentral Web/Desktop App 1 Already exists

"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR

This is a very common feature with most IVRs and is a widely used option for companies of all sizes. Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there coul...
Alex Reed about 1 year ago in RingCentral Phone 2 Already exists

The capability to move a call queue member from Unavailable to Available.

Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
James Shaw about 1 year ago in RingCentral Admin Portal 1 Already exists

RingCentral Internal Contact Org Chart

An easy-to-use way to navigate through your company's different departments and connect with people. This is especially important when working remote and you need help from a different department and you aren't exactly sure who is around to help. ...
Rob Glascott over 1 year ago in RingCentral Contact Center 2 Already exists

Integrate with Contactually CRM

Please integrate with Contactually CRM. It's the CRM all Compass agents use. Right now the click to call from the CRM opens DialPad and the click to text opens iMessages. This would be SO MUCH BETTER.
Kate Hamlin over 1 year ago in RingCentral Integrations 1 Already exists

remove the press 1 to answer

Remove the press 1 to answer a call thing. Every time we try to disable it it screws up the phone system
Guest over 1 year ago in RingCentral Mobile App 1 Already exists

Block spam faxes

i get faxes weekly that are spam and need them to stop. I don’t need to be able to receive faxes.
Guest over 1 year ago in RingCentral Phone 1 Already exists

Turn On/Off the Message and Video Capabilities of the RC App

Capabilities to turn off the message and video since some only need the phone capabilities to use the service and not the added features
Guest over 1 year ago in RingCentral Web/Desktop App 1 Already exists

Robo Dialer for live transfers

you put out a message and if interested that can be a live lead. how amazing would that be?
Isra Kudratov over 1 year ago in RingCentral Engage Voice 1 Already exists

Move up unread messages (like in the phone app) [desktop]

Like in the phone app move unread messages to the top of the list, so I can see them and they would not be hidden from me somewhere down in the contact list.
Guest over 1 year ago in RingCentral Web/Desktop App 2 Already exists