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Hourly Outbound Overview Report

Add the ability to pull an Outbound Overview Report from Engage Voice with a breakdown by hour. Currently, this report can be pulled with a start/end time equaling 1 hour, however there is not a report showing an overview broken down by the hour.
Colby Jestes almost 2 years ago in RingCentral Engage Voice 0 Implemented

Filter for Call Result

https://analytics.ringcentral.com/performance-report The field for Call Result includes not connected calls which is added to call totals. As a manager of sales, accurate call counts are imperative
Guest almost 2 years ago in RingCentral Analytics 1 Implemented

Ability to download csv from License & Inventory Tab

Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.
Ty Stephens almost 2 years ago in RingCentral Admin Portal 1 Implemented

Statistic on Customer TOTAL Hold Time

For a performance report would like to be able to monitor how long a customer is on hold for adding up their TOTAL hold time in ALL QUES not just how long they waiting in each que.
Guest almost 2 years ago in RingCentral Analytics 1 Implemented

RingCentral App - Task Subjects

Tasks are a great tool for organization and communication within the unified RingCentral App. The RingCentral Classic app has the ability to add a subject line to new tasks while the new RingCentral App does not have this ability.
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Implemented

macOS Universal Application - Apple Silicon M1

Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation. I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / aud...
Guest almost 2 years ago in RingCentral Web/Desktop App 28 Implemented

Export Message History

Save the already sent and received instant messages with team members over the past several months?
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Implemented

Glip/RCV need Breakout Rooms

Since this is a meeting room too we need to be able to use breakout rooms to make them more intimate.
Erica Owens almost 2 years ago in RingCentral Video 5 Implemented

Add Remote Control feature to RC Desktop App - Video

It appears this was a feature in the Meetings App, but is not available in the current version of the Desktop App and our account does not allow us to run Meetings. This is helpful when staff are in a video meeting and they want to hand off contro...
Greg Vermilion almost 2 years ago in RingCentral Video 32 Implemented

Create a month to month performance report dashboard

Creating a data comparison of monthly KPIs all in one spreadsheet. Please see attached.
Guest almost 2 years ago in RingCentral Analytics 1 Implemented