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List audio devices in order of priority

At home I have a different headset than at work. Every time I switch between working from home and the office I have to go into my RC settings and change them. Instead of choosing a specific audio device, it would be better to have a list of micro...
Greg Widener Ext 1171 27 days ago in RingCentral Web/Desktop App 0 New

SMS: ability to SMS from the RingCentral website or email

As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is ...
over 2 years ago in RingCentral Phone 5 Planned

Text from the same main user number

we are unable to text from the main line
Guest over 2 years ago in RingCentral Phone 39 Planned

Call Queues: allow mixture of call handling (simultaneously and in fixed order)

In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order. You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and...
over 2 years ago in RingCentral Phone 6 Future consideration

Restrict opening support cases to admins only

Please add an option within Custom Roles (or via other means) to restrict users from opening their own RingCentral support cases. A standard user is able to log in at https://support.ringcentral.com and open their own case, and that support site i...
Rodney Wiedle 8 days ago in RingCentral Admin Portal 0 New

Ring Central Contact Center Voice

Users find the auto answer feature answers to fast. It would be good to have a option of a timer or 4 / 8 /12 seconds answer time.
Chris Hollins 9 days ago in RingCentral Contact Center 0 New

No text labels or alt text for keyboard accessibility

Lots of buttons and controls both on the RingCentral application on windows and on the website have no text labels or alt text and they can not be used with the keyboard. http://w3.org/WAI and http://www.webaim.org have great web page accessibili...
Maribel Lopez 17 days ago in RingCentral Web/Desktop App 0 New

Video Recordings and Text Transcripts to Archiver

I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well
Maribel Lopez 17 days ago in RingCentral Admin Portal 0 New

Create a new user field to represent geographical location ("Country" or "Region")

PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit. SUGG...
Shafeeq Sadiq 3 months ago in RingCentral Phone 0 Under review

make call handling rights more granular in roles

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
Holger Haase about 2 months ago in RingCentral Admin Portal 1 New