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Be able to click on abandoned calls, vm calls, total calls and have visual of those numbers

so that we can track numbers, and react quickly to missed calls or vms.
Guest 3 months ago in RingCentral Analytics 0 Future consideration

Call progress diagnostics (tracking log of caller keypresses)

Our prior system (8x8) had a wonderful diagnostic tool whereby any inbound call could be tracked in a timeline showing every keypress the caller made, along with durations between keypresses and duration of whatever state they were in (for example...
Doug Stubenbordt about 1 year ago in RingCentral Analytics 1 Future consideration

Remove the announcement to announce yourself when doing a conference call

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the op...
Jay Puppe over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Global Company Address Book (External Users)

We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address boo...
Guest over 2 years ago in RingCentral Phone 3 Future consideration

Reporting for Contact Center Numbers in RCO

ability to track usage and trends of phone numbers that are assigned to contact center services, today we do not have this ability and cannot monitor usage for CC services easily.
Tim Wilbourn over 2 years ago in RingCentral Contact Center 2 Future consideration

RC Video support for Safari

Many Mac users only use or have Safari as their browser. If you support Microsoft Edge, you should definitely support Safari. Both are native browsers to operating systems.
Karen Pierson over 2 years ago in RingCentral Video 8 Future consideration

Need users to be able to delete/forward QUEUE voicemails from the RingCentral App instead of having to call in to check them.

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Ability to cast dashboard to Monitor

It would be great if you could cast the stats to a Monitor or present it on full screen mode.
Elvin Kruger 12 months ago in RingCentral Analytics 1 Future consideration

Allow Co-Host to manage Breakout Rooms

Please Allow Co-Host to manage Breakout Rooms and see who is in them and be able to assist moving participants around.
Teresa Habeck about 2 years ago in RingCentral Meetings & Webinar / RingCentral Video 0 Future consideration

Option to disable the beep before a page

Give us the option to disable the beep when paging.
Guest over 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 7 Future consideration