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View Agent Idle Time

For Call Queues set to distribute calls in the Rotating order it would be useful to view that queue's members' idle timer to have insight to the anticipated distribution of calls and Agents' behaviours.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

RC Video support for Safari

Many Mac users only use or have Safari as their browser. If you support Microsoft Edge, you should definitely support Safari. Both are native browsers to operating systems.
Karen Pierson about 3 years ago in RingCentral Video 8 Future consideration

Call Handling Report

I would like to see a report on "Call Handling" usage. This would give me an idea of who is forwarding to their personal cell phone or not.
Frank Burgos over 1 year ago in RingCentral Analytics 0 Future consideration

Show how long a rep is off of the phone in between calls on a monitoring screen

This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

WFM Pro - Meeting Scheduler - Recurring Meetings

It would be a huge time saver we would be able to creating recurring meetings from the meeting scheduler and then be able to edit a single occurrence or all occurrences in that series similar to Outlook meetings.
John Bruns over 1 year ago in RingCentral Contact Center 0 Future consideration

Export text conversations to a PDF or other document.

Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.
Guest almost 3 years ago in RingCentral Phone 2 Future consideration

Need users to be able to delete/forward QUEUE voicemails from the RingCentral App instead of having to call in to check them.

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

IVR Path reporting on standard Analytics

It would be useful if the Ring Central Analytics were to include IVR Path reporting.
Sarah Marshall over 2 years ago in RingCentral Analytics 0 Future consideration

Integrate local Mac Contacts within the app (like RingCentral Phone does)

This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would al...
Brad Ummer about 2 years ago in RingCentral Web/Desktop App 5 Future consideration

Grammarly app integration.

An app that would integrate Grammarly to review the text before a user sends a message would ensure messages are written and read more clearly.
Spencer Perez about 1 year ago in RingCentral Integrations 1 Future consideration