For Call Queues set to distribute calls in the Rotating order it would be useful to view that queue's members' idle timer to have insight to the anticipated distribution of calls and Agents' behaviours.
Show how long a rep is off of the phone in between calls on a monitoring screen
This would help me to help our reps manage their time by giving them a nudge if they spend too much time off of the phone in between calls which will overall result in more revenue and income to the rep.
It would be a huge time saver we would be able to creating recurring meetings from the meeting scheduler and then be able to edit a single occurrence or all occurrences in that series similar to Outlook meetings.
Integrate local Mac Contacts within the app (like RingCentral Phone does)
This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would al...