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AgencyBloc Integration

It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings direct...
Jeremy Proctor about 1 month ago in RingCentral Integrations 0 Future consideration

See entire class while sharing screen!

When you are sharing your screen with a classroom of students as a host, the gallery view of your students turns into a strip of about 4-5 only. There is no way to see the rest of the class until you stop sharing. In a classroom setting, this proh...
Guest over 1 year ago in RingCentral Meetings & Webinar 2 Future consideration

RC Video support for Safari

Many Mac users only use or have Safari as their browser. If you support Microsoft Edge, you should definitely support Safari. Both are native browsers to operating systems.
Karen Pierson almost 2 years ago in RingCentral Video 7 Future consideration

Allow RC users to make internal phone calls after business hours

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...
Megan Brauner almost 2 years ago in RingCentral Phone 3 Future consideration

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest over 1 year ago in RingCentral Phone 5 Future consideration

Able to see what RC Application that user are using (Mobile or PC app).

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.
Bruce Lytle over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

More robust user compliance reports

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...
Justin Mead over 1 year ago in RingCentral Analytics 1 Future consideration

Remove the announcement to announce yourself when doing a conference call

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the op...
Jay Puppe over 1 year ago in RingCentral Web/Desktop App 2 Future consideration

Forward voice mail message option

All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward ...
Tracey Lulek over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Time off Request Annually- to be able to approve without regenerating the schedule and publishing

Time off Approval- being able to request and approve vacation time off yearly. Currently we are not able to approve future request off for employee vacation unless a forecast is generated. We are wanting to be able to approve future dated schedule...
Paige Holley 4 months ago in RingCentral Contact Center 1 Future consideration