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recording system that flags calls that use inappropriate language

Customers with full time call recordings would like to bookmark calls where inappropriate language is used for follow up...even better to have the ability to initiate a warning message if bad language is being used
Guest over 2 years ago in RingCentral Contact Center 1 Planned

More than 4 People in a call

When I try to make outbound calls, it only lets me add 4 other participants to the call. When this happens, it gives a fast busy signal and does not let me add them in. I know that there is the option to provide the callers with a conference phone...
Guest about 3 years ago in RingCentral Web/Desktop App 5 Planned

Send webhooks for Unified Presence events

Hi RC Devs. Hope this is the right place to post this. In currently aware of that the new RingCentral App Presence is different from the Phone App Presecen on the API site, and since Phone is in progress of sun set (got info from your one of your ...
Phillip Thomsen almost 3 years ago in Developer Platform and APIs 4 Planned

Ability to export dashboard report to a PDF.

No description provided
Charles Foust over 1 year ago in RingCentral Analytics 1 Planned

Conference Call times and number of participants and their phone number

It would be nice to know how long the conference calls are and who is on the calls
Guest over 1 year ago in RingCentral Analytics 1 Planned

Compare date range - WoW, MoM, YoY

No description provided
Guest about 2 years ago in RingCentral Analytics 0 Planned

Can you add avg. handle time and avg. speed of answer to LOB Analytics?

I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.
Stephanie Muston 7 months ago in RingCentral Analytics 0 Planned

adoption and usage

allow admins/users to take away any tabs from that top bar that they want. SO if they only want phone stats then they can just add that
Gary Blease over 1 year ago in RingCentral Analytics 1 Planned

Teams API - Get Members

Four automation of RingCentral MVP Teams, it would be useful to pull current team membership. Perhaps this could be integrated into the existing readGlipTeam method? Use-case: Aut...
Josh Heri over 1 year ago in Developer Platform and APIs 0 Planned

More effective FBI/CBI Fraud Alert and tracking capabilities

I am currently experiencing Fraud by someone using my Ring central Phone number then harasses throughout until I accidentally hit his link we need an effective Fbi tracking capabilities real time links available to combat online fraud attempts
Guest over 1 year ago in RingCentral Analytics 0 Planned