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bring back call block like in old app

I've been a Ring Central customer for many years. Recently I was forced to download the new RC app because the old app is discontinued. The new app is missing this feature ... When I receive a phone call on one of my business numbers (there are se...
Timothy Smith over 1 year ago in RingCentral Web/Desktop App 4 Implemented

Hourly Outbound Overview Report

Add the ability to pull an Outbound Overview Report from Engage Voice with a breakdown by hour. Currently, this report can be pulled with a start/end time equaling 1 hour, however there is not a report showing an overview broken down by the hour.
Colby Jestes over 1 year ago in RingCentral Engage Voice 0 Implemented

Wrap up time

Have a 5 seconds wrap up time - when a customer is waiting in Q - they don't need the extra 10 seconds wait for the next available agents - when we select 0 second there no ring tone for the next call
Linda Cote over 1 year ago in RingCentral Admin Portal 1 Implemented

[code] text formatting option

we send code snippets via Ring Central messaging and used to have the ability to maintain formatting and spacing by adding[code] to the message. We would like that functionality back and included in messaging formating
Guest over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Keyboard shortcut to access the search bar in RingCentral App

If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.
Fredrik Eriksson 10 months ago in RingCentral Web/Desktop App 1 Implemented

User self performance reports

This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.
Guest 10 months ago in RingCentral Analytics 1 Implemented

In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.

Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.
Ron Joyal 11 months ago in RingCentral Analytics 2 Implemented

Selection for last work month report

Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.
Guest almost 2 years ago in RingCentral Analytics 2 Implemented

super admin profile to have more powerful access to filter call logs per sites and groups

super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site
Guest 12 months ago in RingCentral Analytics 1 Implemented

RingCentral Meeting/Video Outlook plugin Sunset

Due to Meetings App being sunsetted, the Outlook plugin no longer works. Unfortunately, users are now unable to create meetings within a calendar event that has already been created. Very frustrating when something so simple yet super helpful to h...
Ivan Ortiz about 1 year ago in RingCentral Video 1 Implemented