Skip to Main Content

All ideas

Showing 6553

Need a RC App Installed Version Report

I am preparing my organization of 200 users to migrate off the RC Meetings Zoom platform. We need everyone on the version 23.x of RC to ensure they have a good experience with RCV. I have other tools which tell me I have many different versions of...
Dennis Norton 9 days ago in RingCentral Web/Desktop App 0 New

Call Que Manager permissions

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...
Steven Basmacioglu 13 days ago in RingCentral Admin Portal 0 New

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
about 3 years ago in RingCentral Phone / RingCentral Web/Desktop App 21 Planned

Unable to release an individual line during a 3-person call.

When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My in...
Cecil George 3 months ago in RingCentral Mobile App 2 Under review

Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after not...
Michaël Moens 7 months ago in RingCentral Web/Desktop App 2 Under review

SMS: ability to SMS from the RingCentral website or email

As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is ...
about 3 years ago in RingCentral Phone 5 Will not implement

SMS: Scheduled SMS to be sent

I'd like to be able to schedule SMS/text messages in the future. Is there a way to do this in RC Desktop or via Office 365 or Google or a smartphone?
about 3 years ago in RingCentral Phone 23 Planned

Make the IVR prompt text-to-speech text box resizable.

Please allow users to resize the IVR prompt text-to-speech text box resizeable. The current text field size is nearly unusable for more than a sentence or two. Matter of fact, can you make all the text boxes resizeable?
Travis Knight 9 days ago in RingCentral Admin Portal 0 New

A Setting to Allow 1 Call At A Time on RingCentral App

Calls coming in while in a call if the direct number or extension number is dialed disrupt the current call. There should be an option to have this enabled so that users can focus on their current call.
Jorge Mico 9 days ago in RingCentral Mobile App 0 New

Restart phones online through the RingCentral portal

Restart the phone without having to go the site location each time it needs to be rebooted.
Alfred Lamsen 10 days ago in Hardware 0 New