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GLIP is not entirely compatible with the interpreter service

Case #15974204
Neal Prasad 5 days ago in RingCentral Web/Desktop App 0 Under review

SMS outbound caller ID name needs to reflect the company name.

This needs to be a feature that can be edited.
Blaise Furiato 5 days ago in RingCentral Web/Desktop App 0 New

[EXTENSION] Select Different Peripheral for Ringtones & In-Communication (Alike Webapp)

Would be great to have the possibility to select a different peripheral for ringtones & in-communication, juste like the webapp. When u get a double phone call, it rings way too loud in the ears. We don't understand the person, and it does hur...
Corentin LAUNAY 5 days ago in RingCentral Web/Desktop App 0 Under review

Make a Swap Users function

In our agency, some extensions are really tied to the program role, not the user. For example, our front desk staff. If a person who was in the role of our front desk support moved to a new job in the agency, they would not be keeping their extens...
Paul Dobbs 5 days ago in RingCentral Phone 0 New

Allow multiple users to view texts to the same phone number

Another service, GoTo Connect, allows for this feature, where inbound texts to a particular phone number, can be viewed by multiple users. This is important for us, especially for the after hours/ on call person. Just as the one "on-call" person o...
Office Main Line (for day and nighttime use) 6 days ago in RingCentral Mobile App 0 New

It would be a lot easier to be able to send PDF through RingCentral texting.

To make RingCentral more effective it would be a nice feature to be able to send a PDF file over RingCentral texting.
Delma Ramirez 9 days ago in RingCentral Web/Desktop App 0 New

Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we wo...
Ryan Dunlap 1112 9 days ago in Hardware 0 Under review

Main Admin Dashboard should be able to see extensions that are in DND or forward mode

as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.
Artie Shahho 13 days ago in RingCentral Admin Portal 0 New

External Number on Presence

We want to add Speed Dials to External Contacts to the HUD and Presence from the Softphone portal that can translate to the physical phone. Right now manually adding external speed dial is time consuming.
Ronnie Godoy 17 days ago in RingCentral Phone 2 Under review

Desktop app: transfer voicemails from one extension to another

We would love it if there was a way to transfer voicemails from one extension to another. Can the engineers work on implementing this?
about 2 years ago in RingCentral Phone 8 Under review