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Change Schedule for entire user call queue, user extension and company schedule

Hi Please include a feature were end user can change the schedule for the entire account all at once, call queue user extension and company settings
company . about 4 hours ago in RingCentral Admin Portal 0 New

VOICE entry for Messages and Texging

It would be great to hit a microphone button and speak to the message and texting app (like we do on our iphones) to send messages. Would work well if you had disabilities or preferred the voice to text option.
Lana Jern about 8 hours ago in RingCentral Web/Desktop App 0 New

Categorize the calls received

CSR should be able to Categorize the call to a predefined set of call types. (Ex: General, account login issue, Task-A, Task-B). As and when the CSR is talking to the customer they should be able to quickly select the type of call.
Ram Sher about 8 hours ago in RingCentral Admin Portal 0 New

Enable Management of Stations via API

Currently, nearly all aspects of a user can be managed (created, updated, removed, etc.) via API. This allows for a great automation of users, despite the current lack of AD integration. Enabling the management of stations via API would allow for ...
Nicholas Cioffi about 11 hours ago in RingCentral Contact Center 0 New

Ability to change Company Main number type to Voice only

The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.
Ngoc Nguyen about 13 hours ago in RingCentral Admin Portal 0 New

Order the unread conversations in top of the contact list

Even if I have the unread switch deactivated, I will prefer to be able to choose if the new unread messages can go on top of the rest of the messages (ignoring the teams, messages etc). Just put on top all the chats where I have new messages. This...
Cosmin-Mihai Leahu about 19 hours ago in Developer Platform and APIs 0 New

Generate a Report of Abandoned Text Messages

Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a ...
TC Room about 23 hours ago in RingCentral Analytics 0 New

Allow Group/Team SMS Sharing

Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
Jasmine Booji 1 day ago in RingCentral Web/Desktop App 0 New

Share Video Recordings to Team Threads

It would be very useful to be able to share the recordings to a team thread. I saw another idea where they are, asking to be able to share a link, which would also work. However, we can already share this to an individual inside of our groups, it ...
Daniel McClure ispMint 1 day ago in RingCentral Video 0 New

Add more flexibility to the Company Schedule and Holiday scheduling

I work for a public library and we want our phones to transition to closed hours 5 minutes before we close. No one wants to take an in-depth reference call at 7:56pm! As it stands the time can only be set by quarter hour increments which is not us...
Heidi Muehlhausen 3 days ago in RingCentral Admin Portal 0 New