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Retrieve SMS in Bulk

Messages that are sitting in the inbox can be retrieved in bulk.
Jellien Velasquez about 2 hours ago in RingCentral Web/Desktop App 0 New

Favorite Live Report Dashboard

The ability to favorite your teams live report for faster and easier access when there are multiple Live Reports. Its time consuming and frustrating to favorite the page but every time you load it you have to scroll through multiple teams to locat...
Jennifer Thompson 3 days ago in RingCentral Analytics 0 New

Unified id for apps in contact center

Please add a global id for agent's in NICE CX-ONE contact center, at the moment ACD uses its own id, WFM has no none, QM has their own but is not the same as in ACD, so we can create a Dashboard that can show results from across apps of an agent o...
Eduardo Rivera 3 days ago in RingCentral Contact Center 0 New

Relocate RECORD USER NAME

PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!
A. Super Admin 3 days ago in RingCentral Admin Portal 0 New

Download inbound call using analytics on a group number

download inbound call using analytics on a group number
Jonas San Luis 3 days ago in RingCentral Admin Portal 0 New

Unable to send Text message

Send "UNABLE TO SEND" text error message to sender when a text is sent to a ringcentral number who opted to have their text disabled. Especially for old contacts that was able to send text before the new text rules was applied.
Hannah Armamento 3 days ago in RingCentral Phone 0 New

Volume Editing Ability at the in the creening, greeting, hold music area to adjust rather than in a 3rd party app

my at the in the screening, greeting, hold music area to adjust rather than in a 3rd party app. Saves time
Phil Gilkes 3 days ago in RingCentral Admin Portal 0 New

Disable employees from calling out from the Main Phone Line

Hello, we noticed that our employees are able to manually change their calling out line (via the app and desktop). Can you disable this function so that employees can ONLY use the numbers that they were assigned? Although we tell them not to switc...
Shaun Shimizu 4 days ago in RingCentral Mobile App 0 New

Can you add avg. handle time and avg. speed of answer to LOB Analytics?

I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.
Stephanie Muston 4 days ago in RingCentral Analytics 0 Planned

Group Texts with Tmobile

We can create a group SMS and it will show as sent as a group text . However, when a Tmobile number replies to the sent SMS to the group, we receive the response in an individual conversation. We cannot currenly send goups texts to Tmobile users. ...
Antares Crew 4 days ago in RingCentral Web/Desktop App 0 New