Customer Ideas Portal

We have the opportunity to bring on an unsighted user as a receptionist and we were looking to see if there was a way to have voice commands of calls. The ability to answer, hold , transfer and conference calls specifically, by voice command and h...

Can we add this kind of feature so that we can disable the call recording when a specific person was included or added to the call an option that we can enable or disable the call recording to specific user

Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage qu...

Using the Plug-In ' Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too. If you are creating a conference invite ...

Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there i...

There discrepancy between performance reports queue and users queue There are some that is matching on for the answered calls and the total calls if we add the number of transfer but there are some that the number of the answered calls versus the...

- cx ask if there is a way to turn off monthly ACR notification - cx also wants to change the text in that email to not make it seem like it was just turned on? the wording is very poor

We have an area that receives calls that are handled through a Call Queue. The manager of the area wants to look at average call volumes to manage appropriate staffing. So, they want to look back over a period of weeks (e.g. last 12 weeks) and see...

- cx wants an option in the app to only show RingCentral only contacts in MS teams integration

Want to turn off the ability for external calls to RC to dial by extension number after a greeting or from IVR.