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Doesn't anybody know how to make advance IVR and transfer the data

I need help I need help knowing how to make a Vance IVR
glen swenson about 1 month ago in Developer Platform and APIs 1 Needs more information

Chat Feature to add to company website

It would be helpful if the chat feature on a companies website would be tied to the phone, that way when someone is off (Do Not Disturb) they would not be in the queue to receive chats.
Lisa Rudisill 4 months ago in RingCentral Contact Center 0 Needs more information

Bug: Display/rendering issue when moving RC windows between monitors with different scaling/zoom levels

If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time. Note: Windows scal...
Peter Z. 5 months ago in RingCentral Phone 4 Needs more information


I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this ap...
Donna Goldthorpe 5 months ago in RingCentral Phone 3 Needs more information


We would like to enable the company directory setting
Nicolas de TRAKmy 5 months ago in RingCentral Admin Portal 1 Needs more information

Allow guests the ability to initiate video call

There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
Kate Hamamoto 5 months ago in RingCentral Web/Desktop App 1 Needs more information

More Flexibility in WFM Pro

It recently came to my knowledge that in WFM Daily Rules are suggested to be kept at a 4 hour variable scheduling window. We are a business that supports 36 restaurants. Our call center hours are 6am - 12am and our agents work very flexible hours....
Lindsay Wallace 6 months ago in RingCentral Contact Center 3 Needs more information

Answer from Android Smartwatch

If it is supposed to work I don't see the option for every call.
Marco Bonanni 6 months ago in RingCentral Mobile App 4 Needs more information

Stop making the resource center window "active" when you interact with meeting window controls like mute, chat,etc

I Use RingCentral for meetings. That is it. I've never used the Resource Center. I find it terribly annoying that the Resouce Center window pops up over the top of my other windows that I am actually using during my meetings (e.g. Chrome, Outlook,...
Janel Cahill 6 months ago in RingCentral Meetings & Webinar 1 Needs more information

Splitting Audio

There is no way to split audio or set up a “ride along” situation for training purposes.
Blake Abig 6 months ago in RingCentral Web/Desktop App 1 Needs more information