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Grant users the ability to change call forwarding and availability states on behalf of other users

Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles w...
Daniel Valastro 4 days ago in RingCentral Phone 1 New

New RingCentral - no date stamp for text messages from the day of

Date and time stamp should be included in all text messages being sent within the RingCentral desktop app. At times, this is used in conjunction with our Accounting team to receive confirmation from users to approve certain matters. Having the tex...
Bianca Delgado 19 days ago in RingCentral Web/Desktop App 1 New

CXOne - Life Cycle Management - Rules

Please increase the max cap on the following restrictions under Life Cycle Management. + Increase the rule limitations to be more than 10 + Increase the limitation of 10 skills max per rule + Increate the limitation of 15 teams max per rule We are...
Elizabeth Witte 6 days ago in RingCentral Contact Center 0 New

Remove "Press One" to Answer

Pressing One to answer should be optional. This is an unnecessary and in many cases unwanted step. It also can be dangerous because in many cases because often calls forward to a driver who has to press one while driving.
Robin Kennedy 2 days ago in RingCentral Phone 0 New

We should follow the fax template as it shows on the admin portal regardless if it is sent using email to fax.

We should follow the fax template as it shows on the admin portal regardless if it is sent using email to fax.
Zoho User 2 days ago in RingCentral Admin Portal 0 New

make call handling rights more granular in roles

Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
Holger Haase 2 days ago in RingCentral Admin Portal 1 New

Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List

I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.
Front Office . 3 days ago in RingCentral Mobile App 0 New

Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott 3 days ago in RingCentral Analytics 0 New

Mute incoming call notifications while currently on a call

Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.
Daniel Cobb about 1 year ago in RingCentral Phone 15 Planned

Dashboard for calls in queue

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...
Nolan VanNurden 4 days ago in RingCentral Analytics 0 New