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Customer Ideas Portal

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Backup and Restore Point for Admin Portal setup data.

We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up ou...
David Smucker 1 day ago in RingCentral Admin Portal 0 New

Provide a method of determining available UC extension numbers

Provide a method of determining available UC extension numbers The UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack. Business Case: W...
Dennis Stratman about 3 hours ago in RingCentral Admin Portal 0 New

Forward to a number on RingCentral account that is pending Port in.

when a number is in the process of porting, we are not able to forward to that number because the system sees it as a RingCentral number but it is not because it hasn't ported. We sometimes need to forward to a line which hasn't ported yet and can...
Rachel Burroughs 1 day ago in RingCentral Phone 0 New

customize the dial pad for call parking

Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.
Marielle Nacis about 22 hours ago in RingCentral Admin Portal 0 New

Exclude Guests from MS Teams Company Contact Sync

Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude M...
Jason Miner 1 day ago in RingCentral Integrations 0 New

Add Breakout Rooms for Webinar

I need webinars to contain breakout rooms, preferably with links that participants can click on, so that my cohost doesn't have to assign each person into a breakout room. Breakout rooms are currently only available in Video Meetings, but this doe...
Chris Craft 1 day ago in RingCentral Webinar 0 New

Ability to mark all unread SMS and voicemail messages read

Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
Vanessa P 5 days ago in RingCentral Web/Desktop App 1 New

Share video cloud recording with external parties

We would like to share links to cloud meeting recordings as we need to share this information with clients for trainings, for example. We would like to be able to share these meeting recordings without having to download the file and send the reco...
Jake Fletcher IT 6 days ago in RingCentral Video 0 New

SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, i...
over 3 years ago in RingCentral Phone 178 Planned

block route of call to extensions that are not included in the ivr

It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr
Rammy Amante 3 minutes ago in RingCentral Admin Portal 0 New