Skip to Main Content

All ideas

Showing 5033 of 5033

Stop the help bubbles

Please add an option to stop the help bubbles in the PC app. I know how to use the app and would like to not click on more things to click out of a bubble telling me where to go to make a call.
Kyle Kasmer about 4 hours ago in RingCentral Phone 0 New

Show Extension to connect

Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.
Amandeep Sharma about 4 hours ago in RingCentral Admin Portal 0 New

Increase SMS Logs in the Admin Portal to at least a year

Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.
RingCentral Tester Account about 6 hours ago in RingCentral Admin Portal 0 New

Option in the RC App setting to make the app smaller

The RC App window is too big that it uses too much space on the computer's screen. Intead of just resizing it, it is better to have an option to make the rc app smaller
Ralph Reyes about 6 hours ago in RingCentral Web/Desktop App 0 New

Multi user capability within the mobile app

With our current franchise setup, we have some managers & owners that operate multiple locations. If they were able to swap between accounts within the app without having to log in/out every time, that would be great. Combining them into one u...
John McGill about 6 hours ago in RingCentral Mobile App 0 New

Provide a dialer url for new Microsoft Edge Sidebar

Microsoft Edge recently added a new sidebar feature to quickly access web pages. Having the RingCentral dialer here would be super-convenient. It's just like the extension, but much more convenient. For more information, see https://www.microsoft....
Bryan Caplovitz about 7 hours ago in RingCentral Web/Desktop App 0 New

Require PIN for recordings outside of Admin Portal

Only those with access to the Admin Portal should be able to freely access call recordings. If this option remains on the app, a PIN should be required to listen and download recordings.
Elite Towing about 7 hours ago in RingCentral Mobile App 0 New

Enabled multiple call queues to be managed on the apps

Enabled multiple call queues to be managed on the apps
Rinny Dela Cruz about 8 hours ago in RingCentral Web/Desktop App 0 New

Analytics Visual IVR View

I would like to have an analytics view that shows the Visual IVR tree with how much traffic goes down each path. This will show which IVR menus are most frequently used, and show where possible bottle-necking of customer so we can allocate more re...
Brewed Inc. about 22 hours ago in RingCentral Analytics 0 New

park location music configured to match hold music

We are able to log in to the admin portal and edit/customize our hold music anytime, but I cannot access the ability to edit/customize our park music. I would like them to be configured to be identical so it feels more uniform to our clients.
Carrie Keil 1 day ago in RingCentral Admin Portal 0 New