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All ideas

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Alerts for Missed calls

I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.
Corey Chester 2 days ago in RingCentral Analytics 0 New

Allow to change Virtual Numbers / Direct numbers in admin portal

We currently can change a number with digital/MVP license in the admin portal but not additional company numbers/direct numbers. It would be helpful to have the option to be able to change your additional local numbers in the online account instea...
Ranier Gallego 2 days ago in RingCentral Admin Portal 0 New

Generate a report on a date range but only on specific time of the day

Please have an option in Analytics to generate a report for a date range but the result should only display calls on a specific timeframe for each day. For example, generate a report for January 7 - January 14 but the result should only display ca...
Ranier Gallego 2 days ago in RingCentral Analytics 1 New

Send and Receive Pictures from the salesforce Integration

Hi It will be great to send a receive pictures from the salesforce integration, specially because of the texting capabilities from RingCentral, right now to receive the pictures you need to used 2 apps. Thank you
Lenin Garcia 2 days ago in RingCentral Phone 0 New

Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.

Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.
johnpaolo lachica 2 days ago in RingCentral Analytics 0 New

Add alert of adding a number to sms campaign

It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
Dan Cochran 2 days ago in RingCentral Analytics 0 New

time Stamp on call logs

with previous ring central layout users were able to view time stamp for each received/missed call . with new layout they can only see the date/day .To view timestamp they have to click on the call it self and then it displays the details . Is thi...
Hetash Patel 2 days ago in RingCentral Web/Desktop App 0 New

Add the "Custom Field" in the roles and permissions in Admin Portal.

To have an option in the roles and permissions to manage the "Custom Field" in More > Account Settings.
Rose Alto 2 days ago in RingCentral Admin Portal 0 New

Add Call Queues to HUD

We have a small company and we use a call queue to field all calls coming in on our main number. If someone is on vacation and someone else is at lunch, we have only 1 person available on the phone. If they are on their line, there is no way to kn...
Joe Klaers 3 days ago in RingCentral Web/Desktop App 0 New

Be able to add your own extension to HUD

I would like to add my own extension to HUD so I can easily see my status. Sometimes I forget to go off DND when coming back from lunch.
Joe Klaers 3 days ago in RingCentral Web/Desktop App 0 New