All ideas

Please add an option to stop the help bubbles in the PC app. I know how to use the app and would like to not click on more things to click out of a bubble telling me where to go to make a call.

Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.

Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.

The RC App window is too big that it uses too much space on the computer's screen. Intead of just resizing it, it is better to have an option to make the rc app smaller

With our current franchise setup, we have some managers & owners that operate multiple locations. If they were able to swap between accounts within the app without having to log in/out every time, that would be great. Combining them into one u...

Microsoft Edge recently added a new sidebar feature to quickly access web pages. Having the RingCentral dialer here would be super-convenient. It's just like the extension, but much more convenient. For more information, see https://www.microsoft....

Only those with access to the Admin Portal should be able to freely access call recordings. If this option remains on the app, a PIN should be required to listen and download recordings.

Enabled multiple call queues to be managed on the apps

I would like to have an analytics view that shows the Visual IVR tree with how much traffic goes down each path. This will show which IVR menus are most frequently used, and show where possible bottle-necking of customer so we can allocate more re...

We are able to log in to the admin portal and edit/customize our hold music anytime, but I cannot access the ability to edit/customize our park music. I would like them to be configured to be identical so it feels more uniform to our clients.