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Keep RC Classic

The new RC is a mess. I downloaded it and couldn't function - I couldn't see where texts/messages were coming in (although I had the alert sound). I got to some screen where there was no way for me to get back and make a phone call. Please keep Cl...
Andie Carole Byron about 1 year ago in RingCentral Web/Desktop App 3 Will not implement

Provide 0 second option for Call Queue Pickup Group

Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.
Guest about 1 year ago in RingCentral Admin Portal 1 Will not implement

Allow option to remove call queue managers from receiving call queue notifications

When adding a manager to a call queue from an existing user account in RingCentral, I would like to be able to have the option to remove them from receiving notifications (Voicemails, Faxes, SMS, etc). Currently, there is no way to do this.
Guest almost 2 years ago in RingCentral Phone 13 Will not implement

Call Queue Pick Up Feature

The queue call pickup notification pop on the phone is displaying everything correctly. The issue when the user accepts (picks up) the call from the queue not notification pop, the line appearance is showing wrong direction for the second queue ca...
Cindy Hubert 12 months ago in RingCentral Phone 0 Will not implement

Add more than 15 mins wait time in call queue

Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
Guest over 1 year ago in RingCentral Admin Portal 6 Will not implement

Please develop a "simple mode"

Please develop a "simple mode" for the new app with GUI very similar to the Ring Central Phone App (which is highly usable and robust). things like dialer, messages, favorites, hud need to be accessible with a single click. hotkey: please allow fo...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Will not implement

Add a "Who's On Deck" widget to Live Reports

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 pe...
Guest almost 2 years ago in RingCentral Analytics 2 Will not implement

Make feedback for calls and meetings optional

Constantly being asked about the quality of a phone call and meeting is annoying. My other apps don't do this. Instead of putting that popup in our faces, can a button be added to the panel on the left that we can click to provide feedback when it...
Greg Widener Ext 1171 over 1 year ago in RingCentral Web/Desktop App 3 Will not implement

need to create a report that shows all SMS activity by line

need to create a report that shows all SMS activity by line
John Lachica 8 months ago in RingCentral Engage Digital 1 Will not implement

Ringcentral Video meeting ID 10 digits

We use each employees telephone number as their person room meeting number. This is easy to remember. Why force them to us a 9 digit in addition to their 10 digit number in addition to the password.
Gregg Taylor 11 months ago in RingCentral Video 0 Will not implement