All ideas

Honeybook is a popular CRM for freelancers. It would be quite efficient to automatically log phone / text interactions with clients from RingCentral into Honeybook, automating client interaction records/history.

Like cloudlex or peer. Track incoming calls from within the app

Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out

We are planning to FULLY turn on AD/azure Provisioning for Ring Central Every time I test with Provision on demand an email alert is sent to the user. I don’t think it should be triggered at all, should be just added to a daily report Admins can...

It would be awesome to have an integration into the popular health & life insurance agent crm system. Another provider already works with them, but they are smaller and not as robust as RC. Ideal would be to log and save call recordings direct...

It is very frustrating to not be able to modify the forecast without having to re-generate a whole new schedule for that staffing plan to update.

We need to have a better way to understand how many hours for various activity codes team members are scheduled for to be able to include them in grading an Agents performance metrics such as unplanned absences and interactions per scheduled open ...

When working in the Schedule Manager with a Week view of employee schedules, it does not let me click on a single employee scheduled day to remove or edit it - in order to do so I have to go to the Day view.

Ability to disable weighted scoring so that multiple scores can be available within a single evaluation, that do not impact each other. Example: A single form that shows two separate scores/rankings by section/category within the same form. A Cust...

Currently we cannot add any WFM related fields (scheduled activity/actual activity/adherence/forecasts) to custom reports, and the prebuilt reports for WFM are very lacking. This makes it extremely difficult to analyze and coach our team. We are r...