All ideas

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.

Would be great to update Avaya analytics eg. Performance reports time zone without changing the time zone of the user profile. This is needed for admins, supervisors and managers that deal with team members in different time zones. Use case: check...

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...

I want to see what % of outbound calls is answered on average at specific time of a day.

All there to be more than 10 members of a ring group or allow call queues to flow from one to another if unanswered.

ENTER to answer calls

Suggesting adding integration with the WealthBox app.

on the live report tab where you see the queue wise calls, we should be able to click on that and it should be able to give us the report of all the calls so that we can simply download the report from that tab only and we dont have to go anywhere...

If you had a message that didn't retain to you but didn't want to delete it incase you needed to text that person again some day then you can find the messages.

Would allow us to see trends by day, week, month, etc. Would reduce stress of managers at end of day that they have to remember to download (export) daily report.