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Voicemail Metrics

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.
Megan N 15 days ago in RingCentral Analytics 1 Already exists

Ability to change analytics time zone as needed

Would be great to update Avaya analytics eg. Performance reports time zone without changing the time zone of the user profile. This is needed for admins, supervisors and managers that deal with team members in different time zones. Use case: check...
Stephanie Rensburg 26 days ago in RingCentral Analytics 1 Already exists

Include Chart in Analytics Subscription

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...
Vincent Martinez 2 months ago in RingCentral Analytics 1 Already exists

Answered calls break down by time of a day

I want to see what % of outbound calls is answered on average at specific time of a day.
Max Lukasevych 3 months ago in RingCentral Analytics 1 Already exists

More than 10 members of a ring group

All there to be more than 10 members of a ring group or allow call queues to flow from one to another if unanswered.
Will Kelley 3 months ago in RingCentral Phone 1 Already exists

ENTER to answer calls

ENTER to answer calls
Andrew Alvarez 4 months ago in RingCentral Phone 1 Already exists

Wealthbox integration

Suggesting adding integration with the WealthBox app.
Sean Bailey 6 months ago in Developer Platform and APIs 1 Already exists

Click to pull the report from live report

on the live report tab where you see the queue wise calls, we should be able to click on that and it should be able to give us the report of all the calls so that we can simply download the report from that tab only and we dont have to go anywhere...
Guest 7 months ago in RingCentral Analytics 0 Already exists

Be able to Archive messages

If you had a message that didn't retain to you but didn't want to delete it incase you needed to text that person again some day then you can find the messages.
Jayden Drever 7 months ago in RingCentral Mobile App 1 Already exists

Auto download (spreadsheet format) of daily report and see trend analytics

Would allow us to see trends by day, week, month, etc. Would reduce stress of managers at end of day that they have to remember to download (export) daily report.
Guest 7 months ago in RingCentral Analytics 0 Already exists