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Decline a incoming call with a text message

Decline a incoming call with a text message sent to the caller
Mariefel Canilao 2 days ago in RingCentral Mobile App 0 New

Allow scheduling of prebuilt reports

We'd like to schedule not only ACD reports, but also QM/WFM/other prebuilt reports.
Michelle Sterzovsky 1 day ago in RingCentral Contact Center 0 New

Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 16 days ago in RingCentral Admin Portal 0 New

Include Chart in Analytics Subscription

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...
Vincent Martinez 1 day ago in RingCentral Analytics 0 New

Ability to Paste Contact Names Into New Text Message

We would love to copy contact names from an excel doc & paste those, in mass, into the 'TO' field of a new message, so we can send that message up to 100 people. Now you have to manually start typing in the name & then select it. This isn'...
Kris Cox 1 day ago in RingCentral Web/Desktop App 0 New

Default Lunch Status

Would love to see you guys add a default status that says "Lunch" and/or "Break" to Glip/chat funtionality so our employees don't have to manually type it every time since it's something we all do everyday.
Stephanie Sousa 1 day ago in RingCentral Web/Desktop App 0 New

Capability to include IVR menus on ACR

RingCentral customers are now looking to include calls going to IVR menus included in ACR This will help them manage all calls when doing employee audit.
Vince Vales Jr 2 days ago in RingCentral Admin Portal 0 New

show call logs on call presence

Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone lo...
John Boctor 2 days ago in RingCentral Phone 0 New

Make RC User Status visible from contacts or groups

Currently, user status is only visible in the messaging. From RC app, it would be great to see user status in contacts or within groups without opening the user profile. The "Red Dot DND" is good but also need to make user status visible.
Reiner Carrera 7 days ago in RingCentral Phone 0 New

Text messages scrambling/getting jumbled - Fix

Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
Kelly Teetsel 13 days ago in RingCentral Web/Desktop App 0 New