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Status Already exists
Created by Jason Shiflet
Created on Aug 28, 2020

Plantronics Headset Integration in Desktop App

It would be fantastic if the new RingCentral App for Desktop would incorporate the same Plantronics/Poly headset integration that exists in the Phone app. Right now, when using a Plantronics headset, the modern Desktop app does not know how to handle button presses on the headset for answering/hanging up or muting/unmuting. All call controls have to be done from the app itself instead of allowing for headset control.

Product Line RingCentral App
  • Arthur Ng
    Jul 27, 2021

    You can toggle the Plantronics headset settings under > Settings > Notifications and sounds > Headset support.


plantronics hub integration for ringcentral app on desktop

Currently the plantonics hub works with the RC Phone app, but it does not work with the RC Desktop app. Answering calls and muting calls with the in-line controls on the USB Poly headsets is a must have for us.
Chris Askew about 3 years ago in RingCentral Web/Desktop App 0 Already exists