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Status Under review
Created by Guest
Created on Jan 22, 2021

Analytics - IVR key presses as a KPI option

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would like to be able to see how many times that branch was routed to that que.

Product Line RingCentral Analytics
1 MERGED

Reporting available based on IVR key press

Merged
Either in RingCentral Analytics or the Detailed Call Log, it would be nice to see how the calls came through the IVR (not just by the group called). For example, it could be a column in the call log for Key Pressed to see volume and call traffic b...
Maggie Hill 5 months ago in RingCentral Analytics 0 Under review