Skip to Main Content
Status New
Created by David Peterson
Created on Aug 15, 2023

Give Super Admins the ability to Emulate Basic users to resolve issues they are experiencing.

Was talking with a RingCentral tech and we were troubleshooting a user who was not seeing all the user for a certain site. Had the manager access for the site but in analytics they did not see all the team members. RingCentral Tech was able to emulate the manager so we could see what they saw to resolve the issue.