Community Ideas

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Ability to Change Default Outgoing SMS Caller ID

Sometimes users want to send text message but want the recipient to see the main company number in the caller ID to protect private extensions. (Physicians may want patients to call staff back with questions, for example.) Currently the text sender can use a dropdown to specify Caller ID to be used, but forgetting to use that exposes the extension. Would help if the default Caller ID could be set to the main company number.

  • Robert Wolf
  • Jan 22 2021
Product Line RingCentral Phone
  • Attach files
  • Guest commented
    23 Sep 07:50pm

    Same situation, we're a service business that communicates with clients via SMS and would like to be able to set the outbound SMS caller ID to the Main Company Number by default on both the mobile and desktop RC app installations.

  • Hussein Warsame commented
    26 Jul 08:04pm

    We need the ability to set the default text number. I would like to set the default text number as the Main Company Number.

    Texting from the direct number confuses the employeess and customers.

    Please let users set a default text number!


    Thanks!

  • Paul Barraza commented
    15 Jul 07:08pm

    Users need the ability to set the default text number. For example, I'd like to set the default text number as the Main Company Number.


    Currently, I'll set the Main Company Number, but when the app restarts or updates, it switches back to the Direct Number. If we send a text from the direct number, it confuses the clients, and causes customer service issues for our company.


    PLEASE, PLEASE, PLEASE let users set a default text number!!!


    Thanks!

  • Vick Jacobson commented
    8 Apr 03:59pm

    As a Healthcare organization will multiple clinics, we use internally developped apps which use the API for sending texts to patients. It would be great to be able to configure the caller ID of the same user account to the main phone number of our different clinics' (all of which are in the master account) so existing patients would not consider it as SMS spam.