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Status Under review
Categories RingCentral Phone
Created by Robert Wolf
Created on Jan 22, 2021

Ability to Change Default Outgoing SMS Caller ID

Sometimes users want to send text message but want the recipient to see the main company number in the caller ID to protect private extensions. (Physicians may want patients to call staff back with questions, for example.) Currently the text sender can use a dropdown to specify Caller ID to be used, but forgetting to use that exposes the extension. Would help if the default Caller ID could be set to the main company number.

Product Line RingCentral Phone
  • Reception 1
    Jun 14, 2022

    Agree. We would also be able to use the company's main number (the one that rings all phones" as what is displayed when we text a client.

  • Craig Rhinehart
    Mar 7, 2022

    You mention in the original post that "the text sender can use a dropdown to specify Caller ID to be used," but we don't even have that option (that we have found). We just chatted with a support rep who confirmed that for text/SMS messages the outbound caller ID is the DID for the sender, with no other option (without adding a second line for that person - which might be do-able for high-level employees but not for the masses).


    In short, we would definitely like to have the option to select a different Caller ID (the company's main number) for text/SMS.

  • Guest
    Sep 23, 2021

    Same situation, we're a service business that communicates with clients via SMS and would like to be able to set the outbound SMS caller ID to the Main Company Number by default on both the mobile and desktop RC app installations.

  • Hussein Warsame
    Jul 26, 2021

    We need the ability to set the default text number. I would like to set the default text number as the Main Company Number.

    Texting from the direct number confuses the employeess and customers.

    Please let users set a default text number!


    Thanks!

  • Paul Barraza
    Jul 15, 2021

    Users need the ability to set the default text number. For example, I'd like to set the default text number as the Main Company Number.


    Currently, I'll set the Main Company Number, but when the app restarts or updates, it switches back to the Direct Number. If we send a text from the direct number, it confuses the clients, and causes customer service issues for our company.


    PLEASE, PLEASE, PLEASE let users set a default text number!!!


    Thanks!

  • Vick Jacobson
    Apr 8, 2021

    As a Healthcare organization will multiple clinics, we use internally developped apps which use the API for sending texts to patients. It would be great to be able to configure the caller ID of the same user account to the main phone number of our different clinics' (all of which are in the master account) so existing patients would not consider it as SMS spam.

5 MERGED

Text ID

Merged
Be able to default to the main number instead of the direct line for SMS, and being able to change it for all users within the company.
Guest over 1 year ago in RingCentral Web/Desktop App 4 Under review
1 MERGED

Caller ID for texting in new unified app

Merged
Would like to set main number as the default caller ID for texting in the new unified app instead of the direct number. It is a bit hassle to select the drop down and set the main number.
Guest over 1 year ago in RingCentral Phone 0 Under review
1 MERGED

Add SMS outbound caller ID

Merged
We want a company phone number to show as the SMS permanant caller ID on any users on the account
Sultan Almakanin 6 months ago in RingCentral Mobile App 0 Under review
1 MERGED

Use one company number to use as sms id by each user

Merged
We need to be able to text to/from the same one company number by each user. as of now, only one user can do that, the others' id is different numbers. it is not convenient and not functional or effective. In fact I would not have signed up wit hR...
Irina Sarkisyan 8 months ago in RingCentral Web/Desktop App 0 Under review
1 MERGED

Set Caller ID for SMS

Merged
we want to have an option to set a caller ID for SMS and not to change the number every time we send SMS
Guest 9 months ago in RingCentral Mobile App 0 Under review