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Status New
Created by Dominic Ostiguy
Created on Aug 17, 2023

Multiple and / or more flexible audio interruption

Hi there,

I don't know why, but the current system only allow for 1 specific audio when interrupting.

This is very limitating.

What I would like to be able to do (as pretty much all business does) is the following:

  1. Play hold music

  2. After 30 seconds (Or maybe a random number between X and Y like 30 to 45 seconds), interrupt and play a RANDOM (Or in specific order) audio clip

  3. Start hold music again

  4. After 30 seconds play ANOTHER clip.

  5. Repeat for as many audio clip you have (interruption audio clip)

That would allow us to have smoother wait experience and even place audio like "did you know that our company offers ...." AND "your call is important for us" randomly during wait time.

Thank you