Share your ideas with us
Make sure to check out our terms of use and how to submit and vote for products ideas
My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how much time an agent is signed on or average login time for a team to give comparative information. On the individual level and on the queue level, being able to see how long someone has been logged in (both real-time and historically) gives important insight into employee behaviors.
Product Line | RingCentral Analytics |
YES Please, this would be very helpful!