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Status Future consideration
Created by Guest
Created on Jan 22, 2021

Full Agent Login Time Reporting Capabilities

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how much time an agent is signed on or average login time for a team to give comparative information. On the individual level and on the queue level, being able to see how long someone has been logged in (both real-time and historically) gives important insight into employee behaviors.

Product Line RingCentral Analytics
  • Ivi Rodriguez
    Aug 3, 2023

    YES Please, this would be very helpful!