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Status New
Categories RingCentral Phone
Created by Ritche Fixtel
Created on Aug 21, 2023

Disable Incoming Call Pop on Avaya J100 series phones

We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones.

Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2, line 3). Call Pop is a nuisance, and better OFF.

It is simply impossible to disable this feature handset-by-handset when a company has 30 or more users. Especially if we are not onsite at install or the customer has multiple sites.

Also if the phone is default-reset, the function comes back on. Then you have some users with it on and some off. A nightmare.

Or (at the very least), the ability to change within the Web Portal rather than just individual phones.