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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.
Status New
Created by Lyka Dumaguing
Created on Aug 23, 2023

Customer wanted their users to be able to answer calls from queue even if they are engage in a call

The customer wanted their call queue members to be notified and pick up another call even if they were already engaged in a call. Explain that we have a Pickup Feature but it will only work when the queue is full.