Skip to Main Content
Status New
Created by Chris Call
Created on Aug 23, 2023

Validate Rules for User accounts

I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.

This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're setting up their drivers to be on-call.

Please fix this.


Call handling - please revert back

For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.
Leigh Ann Proctor 3 months ago in RingCentral Admin Portal 1 New