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Status Future consideration
Created by Guest
Created on Jan 25, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit DPW-I-5 Adjust how missed calls are categorized for group calls.

Filter Missed call notifications from the call queue for the actual missed call and calls unanswered by the user member. Merged

This is to know and differentiate if the notification is really a missed call and not because the user missed while the call and another user received and answered the call.

Product Line RingCentral App
  • Josh Wain
    May 3, 2021

    We have a call queue, if someone answers the call, it tells the rest of us that we missed it.

    This is horrible.

  • Guest
    Apr 23, 2021

    Similar to custcom-i-699 & custcom-i-1594? We would like an email, or notification, if user misses a call when they should have taken a call in queue - NOT when everyone misses a call in Q and the call goes to voicemail, but when the call was presented to our user and it was missed.