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Status New
Created by Nikki Cowart
Created on Sep 1, 2023

# of Total "Actual/True" Calls

Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents to exceed daily minimum calls/talk time requirements?

  • Joseph Gorospe
    Nov 27, 2023

    Please add the total Total After Call Work (ACW) time.