Synching of Google Contacts with RingCentral App

I use Google Contacts for my customer list. I have noticed that when I add contacts (in Google Contacts) my RingCentral app does not show them when I receive inbound communications (calls or texts) or on the call list inbox. Only the phone number shows. I've spoke with RingCentral support and they provided a work-around where I disconnect and reconnect to Google Contacts, which works, but it's only good up to that moment and an addition disconnect/connect is required each time I want to see additional adds or changes. Just using the sync symbol does not work. A better connection configuration would be nice, as it is cumbersome to go through disconnect/connect process frequently. Thanks.