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Customer request to improve the presence/ availability indicator within the app t reflect whether a user is truly busy or not. Use case is that if someone has a meeting booked in for an hour the app will show that the user is busy for the full hour, if the user ends their video meeting 15 minutes early the app will still show them as busy for this 15 minutes even though they are available. Customer would like their presence to reflect whether they are on a call or video meeting rather than just what is in their calendar.
|Product Line||RingCentral App|
While you are at it, It would be extremely helpful if the Microsoft Status and the RingCentral status could match all of the time. Not just when in a scheduled meeting, but impromptu Teams calls too. I'm on a RingCentral call and someone calls me on Microsoft Teams and vice versa.
This would be VERY helpful. Often meetings end early so I need a way to change my availability status back to Available instead of the RingCentral app forcing my status based on my calendar.