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Status Under review
Categories RingCentral Phone
Created by Corey Buskirk
Created on Jan 26, 2021

Allow transfers directly to the dial by name directory

Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact Center to transfer to the dial by name directory. They select that option. Then the RCO IVR says to press an option number again to then finally be transferred to the dial by name directory. This is not a great experience for the caller. I would rather see an option like the "message only extension" that is the dial by name directory. That way a language can be seleted and it bypasses having to have the extra IVR prompt in the middle.

Product Line RingCentral Phone
  • Guest
    Jan 26, 2021

    This certainly seems like a backwards step for customers coming from other platforms.