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Status Under review
Categories RingCentral Web/Desktop App
Created by Jorge Mico
Created on Sep 13, 2023

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-8278 Fix Availability Status for Users with messaging disabled.

Retain the Custom Status Even if Messages Tab is Disabled Merged

The custom status also serves to know where the agent is or what they are up to so that the admin would know why they are our or could be on break or such. It is not just relevant with Messages as it is also for productivity in calls.

  • Jason Howard
    Reply
    |     Sep 13, 2023

    Agreed. It doesn't make sense why user status would be linked with the ability to use Messages within RingCentral. Users update their status all day to let other team members know more detail about their availability.

  • Jorge Mico
    Reply
    |     Sep 13, 2023

    The custom status also serves to know where the agent is or what they are up to so that the admin would know why they are out or could be on break or such. It is not just relevant to Messages as it is also for productivity in calls.