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Status New
Created by Laura Ortenzio
Created on Sep 13, 2023

Viewing Caller Menu Choices in Multi-Level IVR

I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.