The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.
Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling, even if the user has no physical phones assigned and uses the extension exclusively through their desktop app.
Overall, the previous version was far superior to the current iteration. As we configure accounts for clients with many users, the added time it takes to configure each user adds up and costs our client more money in our set-up fees, as we bill hourly. I cannot figure out why RingCentral switched from a far superior portal layout with drop down menus to a new version that requires additional clicking and navigation between various screens.
As the rest of the tech world looks to eliminate the number of clicks needed to accomplish tasks on their platforms, RingCentral went backwards, inconveniences countless administrators and users. It's mind boggling. Please provide an option for us to toggle to the previous, superior set-up.