Our company has numerous on call managers that our staff contact, primarily through texting. We need a way that an employee can text one Manager Line phone number, and depending on which manager is "on call" (i.e. who is set to available in the ring central app) that manager can receive that incoming text message and then choose to reply to it either from their own softphone extension, or respond as the or Manager Line so that the employee contacting us only interacts with one text line. This can be done with incoming and outgoing calls, so it stands to reason it could be done with texts as well. Currently we have to get a notification via email or text that someone texted the management line, then actually log out of our own softphone extension, then log back in as the managers line which is useless.
|Product Line||RingCentral App|