Skip to Main Content
Status Under review
Categories RingCentral Phone
Created by Guest
Created on Jan 27, 2021

Quicker Transfer - IVR Menu Option - When no action is entered

We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change that to 1 playthrough.

We have experienced issues with clients unable to navigate the IVR menu due to their DTMF tones not being recognized (issue on their end). Most folks are not willing to sit on the line and listen to the same IVR menu 3 times and so they hang up and are unable to dial through. This feature request would help mitigate those issues.

Product Line RingCentral Phone