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Status New
Categories RingCentral Phone
Created by Harriet Adams
Created on Sep 21, 2023

Ability to call out on multiple lines per each phone device

Our situation. We have a four office personnel who work together to answer the phone all the calls that come in.

Our company has two distinct phone numbers with two different area codes. We have two different area code numbers as clients we contact that are in a different State tend to never pick up an out-of-state number.

The ideal situation on our phone device is to be able to select the particular line to call out from that area code. When we would like to contact a client in area code "A" any of the office personnel can select line 1 on the phone. When we would like to contact a client in area code "B" we can select line 2 on the phone.

Currently, each phone device can only be assigned to one phone number and can not be shared between the group.

But I can imagine this would be helpful to any company that uses different phone numbers for whatever reason.

  • Gaege Rivera - 1603
    Sep 22, 2023

    This is something that can be done but not through Ring Central. We used a Yealink and Polycom and were able to make this work. It has to be done on the phone itself in the phones web console.