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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Jan 27, 2021

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.

Product Line RingCentral Phone
  • Ludovic Dupire
    Nov 5, 2021

    This must definitely be implemented

  • Michael Everett
    Sep 7, 2021

    Desperately needed!

  • Guest
    Jul 21, 2021

    Interested for standard non contact centre package


  • Admin
    Becky Hensley
    Apr 26, 2021

    Thanks for this idea. This is something that you can find in Contact Center, if that service is of interest to you.
    We're happy to facilitate this conversation if you are interested. Please reach out to us at Community.Support@RingCentral.com

  • Guest
    Jan 27, 2021

    Call Queue Position when a customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.

1 MERGED

Call Queue waiting position announcement

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We have a few clients who use RC, one request we have received from multiple people is to have an automated message that announces what position you are in the queue: "You are number 3 in the queue, there are 2 callers ahead of you." Could this au...
Matthew Smith 8 months ago in RingCentral Engage Voice / RingCentral Phone 1 Future consideration
1 MERGED

Call queue position announcmenet

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when in a call queue system would advise position i.e YOUR POSITION IN THE CALL QUEUE IS SECOND IN QUEUE then YOUR POSITION IN THE CALL QUEU IS FIRST IN QUE. ETC
Guest about 1 year ago in RingCentral Phone 1 Future consideration
1 MERGED

Maximum number of callers allowed in queue needs 2, 3, or 4

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We converted our telephone systems from 2 line hunt group over to a call queue with four Users. Only 2 of the 4 queue members are on shift at any time. A maximum of 2 queue callers can be accommodated simultaneously. Ever. We would like to have an...
Casey Young 5 months ago in RingCentral Phone 0 Future consideration
1 MERGED

Hi. Before joining RingCentral, I asked whether you had a queue system for customers (basically informing customers their queue position number whilst waiting on the phone line). However, upon joining this option was not available. Going forward, this option will be a requirement for our company.

Merged
Please inform me whether this could be added and if not which Company offer it. Thank you
Guest about 1 year ago in RingCentral Phone 0 Future consideration
3 MERGED

Tell clients which number they are in a call queue

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When we have clients on hold in a queue, I would like the system to tell them which number they are in the queue.
Guest 9 months ago in RingCentral Phone 0 Future consideration
1 MERGED

Having a call que so callers know where they are example you are now 4th caller.

Merged
When a person calls they will know if they are 2nd or 3rd in the que. Waiting for the call to be answered.
Guest 9 months ago in RingCentral Phone 0 Future consideration