Hi. Before joining RingCentral, I asked whether you had a queue system for customers (basically informing customers their queue position number whilst waiting on the phone line). However, upon joining this option was not available. Going forward, this option will be a requirement for our company.
Please inform me whether this could be added and if not which Company offer it. Thank you
We have a few clients who use RC, one request we have received from multiple people is to have an automated message that announces what position you are in the queue: "You are number 3 in the queue, there are 2 callers ahead of you." Could this au...
Maximum number of callers allowed in queue needs 2, 3, or 4
We converted our telephone systems from 2 line hunt group over to a call queue with four Users. Only 2 of the 4 queue members are on shift at any time. A maximum of 2 queue callers can be accommodated simultaneously. Ever. We would like to have an...