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Status Planned
Created by Nina Congdon
Created on Jan 27, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1004 Automatic Recording on RCV.

Automatically Pause/Resume Screen Recording Merged

We are currently utilizing a chrome extension in the Contact Center that automatically pauses screen recording when we go to a specific website to input credit card numbers so the call or screen doesn't get recorded. Once the website is closed, the recording resumes. This is a PCI compliance requirement for us. We would like to have the same developed in the UC platform.

Product Line RingCentral App