RELATED IDEAS
Audible notification when the queue reaches a certain threshold
I would like to hear a ring, buzz or some other sound when our queue reaches a certain number so that I can be alerted if I am not actively looking at my dashboard; when I am working on a task or looking at another screen.
Have you tried using Pulse as the notification trigger with MVP Messages (aka Glip) as the notification tool? MVP Messages can be set up to create a visual, as well as audible, notification. Take a look at the articles in the links that I've attached to see how it would work.
Pulsehttps://support.ringcentral.com/article/10763-Pulse-Overview-RingCentral-Contact-Center.html
Message Notification Preferences https://support.ringcentral.com/app/message/desktop-web/set-message-notification-preferences-ringcentral-app-desktop-web.html