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Status New
Created by Homert Tabuyan
Created on Nov 6, 2023

Force Log-out due to Inactivity

Dear RingCentral Development Team,

I would like to propose a feature request that would enhance the user experience and security of the RingCentral App for both mobile and desktop platforms. Currently, the RingCentral App automatically logs users out after 14 days of inactivity for security reasons. While security is a paramount concern, we believe that offering administrators the ability to customize this inactivity log-out duration would provide more flexibility and better cater to individual organization needs.

Feature Request: Customizable Inactivity Log-Out Duration

Description: Allow administrators to define and customize the duration of inactivity after which users are automatically logged out from the RingCentral App. This feature will grant organizations the flexibility to adapt security settings to their specific use cases and security policies.

Key Benefits:

  • Enhanced Security: Administrators can align log-out settings with their organization's security requirements.

  • Improved User Experience: Users can enjoy a more personalized and convenient experience while maintaining security standards.

  • Adaptability: Organizations can strike the right balance between security and usability.

Use Cases:

  • Some organizations may require a shorter inactivity log-out period (e.g., 14 days) for highly sensitive information.

  • Others may prefer a longer inactivity log-out period (e.g., 30 days) to accommodate less frequent app usage, reducing the need for users to log in frequently.

Impact: This feature would improve the overall RingCentral user experience, making the app more adaptable to different organizational needs and ensuring that security settings can be customized according to individual requirements.

We understand that security is a top priority for RingCentral, and we believe that allowing administrators to customize the inactivity log-out duration is an important step in achieving a better balance between security and usability.

We kindly request that the RingCentral Development Team consider this feature request and evaluate its potential implementation in a future release of the RingCentral App.

Thank you for your attention to this suggestion, and we look forward to the continued improvement of RingCentral's services.