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Status Under review
Created by Brandi Bonnet
Created on Feb 2, 2021

Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop taking calls without the supervisor ever knowing (Not good for anyone).

This also requires additional reporting. We also have an extra step of pulling a report to see which associates took themselves off of queue calls every day (Not efficient).

I believe it would be helpful to be able to exclude that feature through roles whether the extension is assigned to a queue or not.

  • Alex Tolson
    Jan 20, 2023

    This is a major problem for our company. We need to be able to disable users from toggling this setting. It creates confusion on there part and potential missed customer calls overall negatively impacting the business.

  • Brian Hayden
    Jan 2, 2023

    This has become a major issue at our company as well.

  • Cory Brinson
    Dec 27, 2022

    Users tend to confuse this setting with the silence incoming calls on their mobile phones. Being able to take this setting away from them would help with that confusion.

  • Chris Davis
    Dec 27, 2022

    Why isn't this a feature already?

  • Albin Hamilton - 🇳🇮 IT Support Specialist
    Oct 27, 2022

    Please , we need this Asap. It's not very convenient to have people getting out of the queue whenever they feel like. I don't know how developers thought this was a good Idea.

  • Brigit Bourget
    Oct 24, 2022

    Any idea if this will be implemented?

  • Joe Kearney
    Jun 23, 2022

    This Feature should be implimented soon. Not sure why this was not though of by the Ringcentral Development team.

  • Ramz Ballenas
    Jun 22, 2022

    Please get this implemented.. Agents should have no option to remove themselves in the queue. Unless on Break. Maybe put a "Break" option or something.. "

  • Sara B.
    May 26, 2022

    Need!

  • Adam Huffman
    Feb 10, 2022

    Cab we get this done? It is, in my opinion, a must. People jumping off the queue without approval is one thing but trying to track down the who and when is also a complete nightmare.

  • Lisa Rogers
    Jan 31, 2022

    Is there an update on this? The lack of visibility and reporting on this within RC is very frustrating.

  • Matt Mincevicius
    Aug 23, 2021

    Anything done regarding this option.?

  • s w
    Jul 14, 2021

    I can't believe this isn't a standard option. It suggests the solution has not been developed with the involvement of anyone who would actually need to use it. This should be logged as a fault by omission rather than folk having to vote on it as a suggestion.

1 MERGED

Allow Admin to remove DND or do not accept call queue calls to extension

Merged
I have employees who are taking themself out of the queue constantly. I need to remove that ability. I tried changing the queue to not allow status change but that did nothing.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review
1 MERGED

Add option to disable the "accept queue calls" toggle on the RC app

Merged
Add option in admin page to disable the "accept queue calls" switch in the RC app. Allowing users to disable this defeats the purpose of having a call queue.
GCS Admin 3 months ago in RingCentral Web/Desktop App 0 Under review
1 MERGED

Members of Office call queues are not able to manipulate their call queue status

Merged
When "Allow members to change their queue status" is activated in their queue, members that toggle off and on "accept queue calls" manipulate "member status" and not "queue status". As a result, Managers must go in and manually adjust each queue w...
Travis Cook 10 months ago in RingCentral Mobile App 0 Under review
3 MERGED

Disable option for associate to change accept call queue calls status

Merged
I manage a call center- Reps should take call queue calls at all times unless away from their desk. Currently reps can update their status to not accept calls. This seems as if its manager decision to turn off or on.
Guest almost 2 years ago in RingCentral Phone 1 Under review
2 MERGED

Remove Accept Queue Calls - from RingCentral App for members part of Call Queue extension/ Group

Merged
Want to remove the option "Accept Queue Calls" for members that is part of the Call Queue Extension.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review