RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-58 Provide log report for SMS texts.
Analytics regarding Text Messaging/SMS
Merged
SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.
We are now able to run a SMS report to see who is using the feature. Under report SMS log is added.
Is this even on the roadmap? With Security we need to document SMS traffic between us and our customer.
Why is this not a capability yet? What is keeping the customers from their own company information?
Still no way to get a report on SMS text message activity by user?
Any update on ths Ring Central? It's a rater urgent feature and we know you are tracking the information some way anyway so it should not be too dificult to allow us access to it.
This would be a great feature as well to add. We would like to be able to monitor and track the SMS events that happened. Hopefully this can be added soon
We are in desperate need of this. I hope its coming soon
Really really really need a way to see who is using RC texting. I am estimating this will be a 10+% increase in my monthly spend and I have no idea how it's being use by my people.
Currently I would have to download the log file, download my user list, update the users tab to concat first/last name into a column, manually add the queue number/names to the user tab so that the queue name is in the same column as the concat user name, then use a vlookup to add the names. Then I can set doing sums.
Couldn't agree more on this request. The mechanism is there because RC is charging for texting so they are counting somewhere, some how. Please get this added ASAP.
We really need this. You are now charging for texting but we have no way to track or see metrics regarding this.
Any ETA on SMS analytics report?
Customer needs sms analytics to allow the company review the number of SMS texts an employee is sending and receiving. Huge requirement for compliance and cost prediction.
I found a way to produce a report for SMS data in the mean time for any of you: https://support.ringcentral.com/app/admin/desktop-web/requesting-message-data-exports-ringcentral-app.html
I can't be charged per text and not have a report/receipt given of how many texts per user are being sent or received. These changes can't happen without an update to a simple analytics of inbound and outbound sms. https://support.ringcentral.com/article/Enhanced-Business-SMS-new-Price-Changes.html
How in the world is this not addressed yet! EVERYTHING is tracked or counted and its important, we need our metrics...inbound calls, outbound calls, calls that went to voicemail, missed calls, faxes sent, faxes received, meetings....we just need a very simple SMS sent, SMS received (or at least I do). Lets start there and get this done ASAP. Thx RC!
We've been with RingCentral for 3 years already, and we hope we don't have to wait another year to get this feature. It's a pain tracking our SMS KPIs when we can't even have something as simple as the number of SMS sent per individual as a baseline metric.
Hi, we are a new user of RingCentral. We have gone through the Analytics and did not find reports for SMS. Can you please add reports for SMS also.
Please have this added since many customers are requesting for this one.
Can you please add this!
It is so unfortunate that there is no SMS analytics. We'd love for RingCentral to add analytics forSMS.