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Status Future consideration
Created by Guest
Created on Feb 2, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-58 Provide log report for SMS texts.

Analytics regarding Text Messaging/SMS Merged

SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.

  • Bruce Lytle
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    Feb 10, 2023

    We are now able to run a SMS report to see who is using the feature. Under report SMS log is added.

  • Bruce Lytle
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    Feb 9, 2023

    Is this even on the roadmap? With Security we need to document SMS traffic between us and our customer.

  • Chris Morgan
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    Feb 7, 2023

    Why is this not a capability yet? What is keeping the customers from their own company information?

  • David Sprinkle
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    Feb 6, 2023

    Still no way to get a report on SMS text message activity by user?

  • Erwin Solorzano
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    Nov 25, 2022

    Any update on ths Ring Central? It's a rater urgent feature and we know you are tracking the information some way anyway so it should not be too dificult to allow us access to it.

  • Bob Craven
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    Nov 9, 2022

    This would be a great feature as well to add. We would like to be able to monitor and track the SMS events that happened. Hopefully this can be added soon

  • Tim Mcmillon
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    Jul 27, 2022

    We are in desperate need of this. I hope its coming soon

  • Tom Franciosi
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    May 11, 2022

    Really really really need a way to see who is using RC texting. I am estimating this will be a 10+% increase in my monthly spend and I have no idea how it's being use by my people.


    Currently I would have to download the log file, download my user list, update the users tab to concat first/last name into a column, manually add the queue number/names to the user tab so that the queue name is in the same column as the concat user name, then use a vlookup to add the names. Then I can set doing sums.

  • Bill Moore
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    May 4, 2022

    Couldn't agree more on this request. The mechanism is there because RC is charging for texting so they are counting somewhere, some how. Please get this added ASAP.

  • Josh Lopez
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    Apr 20, 2022

    We really need this. You are now charging for texting but we have no way to track or see metrics regarding this.

  • Sangeetha Sampath
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    Apr 6, 2022

    Any ETA on SMS analytics report?

  • JIM SENG
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    Mar 14, 2022

    Customer needs sms analytics to allow the company review the number of SMS texts an employee is sending and receiving. Huge requirement for compliance and cost prediction.

  • Office Admin
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    Feb 17, 2022

    I found a way to produce a report for SMS data in the mean time for any of you: https://support.ringcentral.com/app/admin/desktop-web/requesting-message-data-exports-ringcentral-app.html

  • Office Admin
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    Feb 17, 2022

    I can't be charged per text and not have a report/receipt given of how many texts per user are being sent or received. These changes can't happen without an update to a simple analytics of inbound and outbound sms. https://support.ringcentral.com/article/Enhanced-Business-SMS-new-Price-Changes.html

  • Mike Welch
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    Jan 15, 2022

    How in the world is this not addressed yet! EVERYTHING is tracked or counted and its important, we need our metrics...inbound calls, outbound calls, calls that went to voicemail, missed calls, faxes sent, faxes received, meetings....we just need a very simple SMS sent, SMS received (or at least I do). Lets start there and get this done ASAP. Thx RC!

  • Toys De Guzman
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    Dec 1, 2021

    We've been with RingCentral for 3 years already, and we hope we don't have to wait another year to get this feature. It's a pain tracking our SMS KPIs when we can't even have something as simple as the number of SMS sent per individual as a baseline metric.

  • Shawn Singh
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    Nov 26, 2021

    Hi, we are a new user of RingCentral. We have gone through the Analytics and did not find reports for SMS. Can you please add reports for SMS also.

  • Guest
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    Nov 19, 2021

    Please have this added since many customers are requesting for this one.


  • Guest
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    Nov 12, 2021

    Can you please add this!

  • Chirag Shukla
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    Nov 3, 2021

    It is so unfortunate that there is no SMS analytics. We'd love for RingCentral to add analytics forSMS.

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  • +6
4 MERGED

SMS Journal Same as Phone Journal

Merged
sms journal same as phone journal
Guest about 2 years ago in RingCentral Admin Portal 7 Future consideration
4 MERGED

Analytics on user SMS activity

Merged
We would love to have analytics on our user's SMS activity similar to what we have now for phone call analytics.
Guest about 2 years ago in RingCentral Admin Portal 0 Future consideration