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Analytics regarding Text Messaging/SMS

SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.

  • Guest
  • Feb 2 2021
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  • Toys De Guzman commented
    1 Dec 03:18pm

    We've been with RingCentral for 3 years already, and we hope we don't have to wait another year to get this feature. It's a pain tracking our SMS KPIs when we can't even have something as simple as the number of SMS sent per individual as a baseline metric.

  • Shawn Singh commented
    26 Nov 08:39pm

    Hi, we are a new user of RingCentral. We have gone through the Analytics and did not find reports for SMS. Can you please add reports for SMS also.

  • Guest commented
    19 Nov 11:32pm

    Please have this added since many customers are requesting for this one.


  • Guest commented
    12 Nov 02:14pm

    Can you please add this!

  • Chirag Shukla commented
    3 Nov 04:44pm

    It is so unfortunate that there is no SMS analytics. We'd love for RingCentral to add analytics forSMS.

  • Guest commented
    30 Sep 06:12pm

    Can you please add this?

  • Lauren DAlessio commented
    29 Apr 05:04pm

    Agreed! This is huge.
    I was told prior to signing up that RingCentral already had this so implementing this asap would be great!

  • Celery Tran commented
    3 Feb 09:59pm

    This report is really important to our business! So please help me!