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Status Future consideration
Created by Guest
Created on Feb 2, 2021

Analytics regarding Text Messaging/SMS

SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.

  • Tim Mcmillon
    Jul 27, 2022

    We are in desperate need of this. I hope its coming soon

  • Tom Franciosi
    May 11, 2022

    Really really really need a way to see who is using RC texting. I am estimating this will be a 10+% increase in my monthly spend and I have no idea how it's being use by my people.


    Currently I would have to download the log file, download my user list, update the users tab to concat first/last name into a column, manually add the queue number/names to the user tab so that the queue name is in the same column as the concat user name, then use a vlookup to add the names. Then I can set doing sums.

  • Bill Moore
    May 4, 2022

    Couldn't agree more on this request. The mechanism is there because RC is charging for texting so they are counting somewhere, some how. Please get this added ASAP.

  • Josh Lopez
    Apr 20, 2022

    We really need this. You are now charging for texting but we have no way to track or see metrics regarding this.

  • Sangeetha Sampath
    Apr 6, 2022

    Any ETA on SMS analytics report?

  • JIM SENG
    Mar 14, 2022

    Customer needs sms analytics to allow the company review the number of SMS texts an employee is sending and receiving. Huge requirement for compliance and cost prediction.

  • Office Admin
    Feb 17, 2022

    I found a way to produce a report for SMS data in the mean time for any of you: https://support.ringcentral.com/app/admin/desktop-web/requesting-message-data-exports-ringcentral-app.html

  • Office Admin
    Feb 17, 2022

    I can't be charged per text and not have a report/receipt given of how many texts per user are being sent or received. These changes can't happen without an update to a simple analytics of inbound and outbound sms. https://support.ringcentral.com/article/Enhanced-Business-SMS-new-Price-Changes.html

  • Mike Welch
    Jan 15, 2022

    How in the world is this not addressed yet! EVERYTHING is tracked or counted and its important, we need our metrics...inbound calls, outbound calls, calls that went to voicemail, missed calls, faxes sent, faxes received, meetings....we just need a very simple SMS sent, SMS received (or at least I do). Lets start there and get this done ASAP. Thx RC!

  • Toys De Guzman
    Dec 1, 2021

    We've been with RingCentral for 3 years already, and we hope we don't have to wait another year to get this feature. It's a pain tracking our SMS KPIs when we can't even have something as simple as the number of SMS sent per individual as a baseline metric.

  • Shawn Singh
    Nov 26, 2021

    Hi, we are a new user of RingCentral. We have gone through the Analytics and did not find reports for SMS. Can you please add reports for SMS also.

  • Guest
    Nov 19, 2021

    Please have this added since many customers are requesting for this one.


  • Guest
    Nov 12, 2021

    Can you please add this!

  • Chirag Shukla
    Nov 3, 2021

    It is so unfortunate that there is no SMS analytics. We'd love for RingCentral to add analytics forSMS.

  • Guest
    Sep 30, 2021

    Can you please add this?

  • Lauren DAlessio
    Apr 29, 2021

    Agreed! This is huge.
    I was told prior to signing up that RingCentral already had this so implementing this asap would be great!

  • Celery Tran
    Feb 3, 2021

    This report is really important to our business! So please help me!

4 MERGED

SMS Journal Same as Phone Journal

Merged
sms journal same as phone journal
Guest 11 months ago in RingCentral Admin Portal 7 Future consideration
4 MERGED

Analytics on user SMS activity

Merged
We would love to have analytics on our user's SMS activity similar to what we have now for phone call analytics.
Guest 11 months ago in RingCentral Admin Portal 0 Future consideration