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Analytics regarding Text Messaging/SMS

SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.

  • Guest
  • Feb 2 2021
  • Under review
  • Tom Franciosi commented
    11 May 07:44pm

    Really really really need a way to see who is using RC texting. I am estimating this will be a 10+% increase in my monthly spend and I have no idea how it's being use by my people.


    Currently I would have to download the log file, download my user list, update the users tab to concat first/last name into a column, manually add the queue number/names to the user tab so that the queue name is in the same column as the concat user name, then use a vlookup to add the names. Then I can set doing sums.

  • Bill Moore commented
    4 May 11:17pm

    Couldn't agree more on this request. The mechanism is there because RC is charging for texting so they are counting somewhere, some how. Please get this added ASAP.

  • Josh Lopez commented
    20 Apr 06:01pm

    We really need this. You are now charging for texting but we have no way to track or see metrics regarding this.

  • Sangeetha Sampath commented
    6 Apr 03:31pm

    Any ETA on SMS analytics report?

  • JIM SENG commented
    14 Mar 04:59pm

    Customer needs sms analytics to allow the company review the number of SMS texts an employee is sending and receiving. Huge requirement for compliance and cost prediction.

  • Office Admin commented
    17 Feb 08:17pm

    I found a way to produce a report for SMS data in the mean time for any of you: https://support.ringcentral.com/app/admin/desktop-web/requesting-message-data-exports-ringcentral-app.html

  • Office Admin commented
    17 Feb 06:10pm

    I can't be charged per text and not have a report/receipt given of how many texts per user are being sent or received. These changes can't happen without an update to a simple analytics of inbound and outbound sms. https://support.ringcentral.com/article/Enhanced-Business-SMS-new-Price-Changes.html

  • Mike Welch commented
    15 Jan 12:41am

    How in the world is this not addressed yet! EVERYTHING is tracked or counted and its important, we need our metrics...inbound calls, outbound calls, calls that went to voicemail, missed calls, faxes sent, faxes received, meetings....we just need a very simple SMS sent, SMS received (or at least I do). Lets start there and get this done ASAP. Thx RC!

  • Toys De Guzman commented
    1 Dec, 2021 03:18pm

    We've been with RingCentral for 3 years already, and we hope we don't have to wait another year to get this feature. It's a pain tracking our SMS KPIs when we can't even have something as simple as the number of SMS sent per individual as a baseline metric.

  • Shawn Singh commented
    26 Nov, 2021 08:39pm

    Hi, we are a new user of RingCentral. We have gone through the Analytics and did not find reports for SMS. Can you please add reports for SMS also.

  • Guest commented
    19 Nov, 2021 11:32pm

    Please have this added since many customers are requesting for this one.


  • Guest commented
    12 Nov, 2021 02:14pm

    Can you please add this!

  • Chirag Shukla commented
    3 Nov, 2021 04:44pm

    It is so unfortunate that there is no SMS analytics. We'd love for RingCentral to add analytics forSMS.

  • Guest commented
    30 Sep, 2021 06:12pm

    Can you please add this?

  • Lauren DAlessio commented
    29 Apr, 2021 05:04pm

    Agreed! This is huge.
    I was told prior to signing up that RingCentral already had this so implementing this asap would be great!

  • Celery Tran commented
    3 Feb, 2021 09:59pm

    This report is really important to our business! So please help me!