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Status New
Created by Evagelos Niotis
Created on Nov 21, 2023

Add "Forwarded To" information to an Analytics report.

Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.

  • Ma Christel Domingo
    Reply
    |
    Jan 16, 2024

    Customer wants to see the name of the extension who answered the call on Analytics.
    Customer currently has a ring settings call forwarding. When someone calls the direct number, it will forward the call to other extensions. When someone from the ring settings answered the call, it doesn't shows on report who specifically answered.