Skip to Main Content
Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.
Status New
Created by RC Tester Account
Created on Nov 30, 2023

IVR Menu option If caller enters no action after the prompt played 3 times

Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times"

to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then

Disconnect the call

or

Connect to extension

Generic Key Presses >Specify "If caller enters no action after the prompt played 3 times" before it either

Disconnect the call

or

Connect to extension


  • Reliance Communications Admin
    Reply
    |
    Jan 12, 2024

    please add an option to select how many times(including 0 time) it repeats.


  • Carol Gillman
    Reply
    |
    Nov 30, 2023

    It would be great to have the option to set it for more than one choice if possible, maybe a choice of 10, 20 or 30 seconds depending on the company customer base and company's comfort level with amount of time they choose to have caller hang without a key press before either disconnecting or connecting them to an specified extension.