Is there a way for me to see when calls are not answered from our main company line live? Preferably via mobile app.
Just to give you an overview, we have our system set-up so that all calls that come in are routed to a call queue which is our call center. Now, we want to be able to monitor that call queue for all the calls that are missed in the most convenient way possible. Is there a way to see their call history live to monitor any missed calls via ringcentral app desktop or mobile?