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Status Under review
Categories RingCentral Phone
Created by Guest
Created on Feb 5, 2021

Send an alert when x numbers of calls are in the queue

We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes

4 MERGED

Call waiting alert

Merged
When agents in a call queue are on a call, can we get an option where an alert pops up informing the agent that they have a call waiting in the queue.
Andy Navarro almost 2 years ago in RingCentral Web/Desktop App 0 Under review